Elaine Boyes
Glasgow
Summary
Dedicated professional demonstrating strengths in team leadership and customer relationship management. Adapts to dynamic business environments through effective communication and conflict resolution skills. Committed to fostering positive customer experiences and building lasting relationships.
Overview
41
41
years of professional experience
Work History
Manager
Fish People
Glasgow
02.2024 - 07.2026
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Analysed market trends to inform strategic planning, leading to a 12% increase in market share.
Customer Assistant
M&S
Glasgow
09.2012 - 02.2024
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance shopping experience.
- Maintained cleanliness and organisation within the store, ensuring a pleasant and safe shopping environment for all.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Receptionist
Daily Record
Glasgow
06.1985 - 09.2012
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Organised smooth flow of incoming and outgoing parcels and communication.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
Skills
- Vendor negotiation
- Inventory control
- Regulatory compliance
- Market analysis
- Customer relationship management
- Team building
- Conflict resolution
- Communication skills
- Leadership skills
- Department management
- Outstanding customer service
- Customer relationship management systems
- General office administration
- Public relations strategies
- Invoicing
Timeline
Manager
Fish People
02.2024 - 07.2026
Customer Assistant
M&S
09.2012 - 02.2024
Receptionist
Daily Record
06.1985 - 09.2012