Elaine Auletta

Customer sales assistant

Marks & Spencer

Dorking, Surrey

09.2014 - Current

Assisted customers to make informed purchasing decisions.
Increased customer satisfaction with prompt complaint resolution.
Organised marketing materials, promoting new products and discounts.
Enhanced customer engagement by offering product knowledge and advice.
Maintained shop floor cleanliness for an inviting shopping environment.
Prioritised tasks effectively in fast-paced retail settings.
Resolved queries swiftly, contributing to positive customer experience.
Executed visual merchandising displays to increase product appeal.
Performed accurate inventory checks for continual stock availability.
Processed transactions, ensuring accuracy at all times.
Handled cash drawer efficiently, supporting end-of-day reconciliation.
Managed stock level for effective store operation.
Built relationships with customers through friendly interaction and assistance.
Built lasting relationships with clients through customer service interactions.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
Followed company procedures and guidelines for smooth retail operations.
Updated product labelling and pricing to reflect discounts and offers.
Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.