Summary
Overview
Work history
Education
Skills
Timeline
Generic

ELA ELENA CALUGARU

Leatherhead,Surrey

Summary

Reliable Coordinator and Deputy Manager with 4 years of experience.. Empathetic Care Worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyles for residents. Meticulous manager with a strong background in technical repair roles. Maintains strong awareness of health and safety protocols to reduce risks. Compassionate healthcare professional with experience providing quality patient support. First Aid and CPR trained plus others. Dedicated manager promoting quality assurance, issue resolution and interpersonal communication skills. . Seeking a similar position in retail management. Talented, experience and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Successful also sales consultant with excellent lead generation potential and more than 5 years of experience. Highly effective at techniques used to close sales opportunities. Personable, motivated team player with extensive sales knowledge. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.

Overview

18
18
years of professional experience

Work history

Coordinator, Deputy Manager

Esto care
Woking, Surrey
05.2023 - Current
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Created weekly performance reports, analyzing and interpreting data to improve day-to-day business operations.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Developed strong teams by skilfully recruiting, orienting, and training loyal, hard-working employees.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Oversee the Med Tech program and assess the standard of medication administration with the whole community.
  • Oversee Infection Prevention and Control and Health and Safety practices, ensuring adequate risk management and promoting safe systems of working
  • Complete CQC notifications and Sections 42 requested by local authority teams and relay lessons learned from incidents to the relevant teams in order to reduce or eliminate risks.
  • Taking responsibility for clinical care in the home
  • Managing rotas and ensuring that the correct skill mix and number of team members are in the home on a continual basis.
  • Leading, managing, supporting, and inspiring the clinical team to deliver outcomes for the home.
  • Taking responsibility for the supervision, appraisal, and performance management of the clinical team, supporting them to achieve their potential.
  • Initiating regular communication with colleagues, residents, relatives, and external stakeholders.

Team Leader | Signature lifestyle

Signature lifestyle
10.2022 - 05.2023
  • Provided leadership and direction for employees, supervising activities to drive
  • Conduct assessments of potential residential placements, support occupancy growth in the home
  • Fostered positive employee relationships through communication, training and coaching
  • Oversee ordering, receipt, storage, and administrations of medications
  • Oversee Infection Prevention and Control and Health and Safety practices, ensuring adequate risk management and promoting safe systems of working
  • Worked with compassion and empathy, prioritizing wellbeing and dignity for optimal patient comfort
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care
  • Leading, managing, supporting and inspiring the clinical team to deliver outcomes for the home
  • Taking responsibility for the supervision, appraisal and performance management of the clinical team, supporting them to achieve their potential
  • Completed risk assessments for reactive and planned maintenance tasks
  • Planned, scheduled and delegated daily tasks, consistently meeting demands on technical support teams
  • Emar skills

Bedfordshire University
01.2022
  • Made substantial contributions to group projects, furthering learning and helping team complete objectives
  • Balanced academic work with sports and extra-curriculars to maintain well-rounded education
  • Completed assignments, scenarios, and special projects and group work on time and achieved good mark

Medication Technician, Senior care assistant

Rivermede court Cinnamon - +Med. Tech
Egham
11.2021 - 10.2022
  • Administered medications in line with care plans and nursing team guidance
  • Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams
  • Completed risk assessments for reactive and planned maintenance tasks
  • Documented and reported patient care data into electronic charts

Signature Ascot Grange - Med. Tech
08.2021 - 11.2021

Medication Technician, Senior care assistant

01.2019 - 08.2021
  • High-performance reward schemes
  • Employee performance reviews
  • Superior communication and management skills
  • Administered medications in line with care plans and nursing team guidance
  • Observed manuals and manufacturer instructions to effectively install and troubleshoot devices
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort
  • Sunrise, Virginia Water
  • Administered medications in line with care plans and nursing team guidance
  • Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams
  • Supported assessment and evaluation of care requirements, aiding accurate diagnosis and treatment possibilities
  • Documented and reported patient care data into electronic charts
  • Improved patient wellbeing by consistently engaging conversation and encouraging social interaction.

master

05.2018 - 01.2019
  • Starbucks - Stratford/ Westfield
  • Professional detective of coffee aromas
  • Cupped coffee to provide reliable sensory evaluations
  • Defined flavor profiles to create diverse coffee blends
  • Performed thorough quality checks to meet expected coffee standards
  • Maintained awareness of target customer base to determine acceptability to consumer tastes.

Real Estate Agent

Iskele Emlak
Istanbul
02.2012 - 01.2018
  • Own business
  • Assisted clients with corporate relocation services
  • Estimated property value with a high degree of accuracy following different procedures
  • Communicated with builders and engineers about how to sell new houses
  • Developed close relationships with area realtors and promoted builders to boost the referral network
  • Reviewed sales strategies and marketing plans
  • Fielded client complaints and issues about the community
  • Answered phone calls and emails from potential and existing customers
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Generated lists of properties compatible with buyers' needs and financial resources
  • Created estate agent and buyer incentives and strategies with other agents, builders and buyers
  • Guided homebuyers and sellers through process of short sales
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution
  • Professionally represented sellers in complex negotiation with prospective buyers
  • Collated detailed property information and organised photo shoots
  • Managed and rented out rental properties
  • Negotiated contracts and coordinate with lenders, solicitors and inspectors
  • Counselled new buyers to enhance sales opportunities.

Graphic designer

Nuans Turizm
10.2010 - 02.2012
  • Event Planning and Coordination - Istanbul - Turkey
  • A professional conference organizer, professional congress organizer (PCO) or conference company
  • Created corporate branding, designing cohesive looks from logos to letterheads
  • Designed engaging brochures, banners and signs for printing
  • Increased client retention by delivering bespoke graphics packages to exact customer demands
  • Increased audience engagement with social media campaigns by developing impressive, engaging graphics
  • Launched new product packaging from concept development to manufacturing
  • Creatively interpreted client briefs to develop and produce unique, engaging design packages
  • Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral
  • Interfaced with clients to determine marketing and design vision, defining strategic scopes of work and delivery schedules
  • Employed design fundamentals when selecting typography, colour and layout
  • Devised design solutions to meet client brief requests.

Receptionist

03.2005 - 09.2010
  • Mart Matbaa) typography, Istanbul -Turkey
  • Optimised customer experience by tailoring responses to individual needs
  • Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments
  • Enabled efficient follow-up by accurately recording customer requirements and details
  • Used targeted questioning techniques to determine customer needs and appropriate support
  • Recommended technology to improve call flow, reducing customer waiting times
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
  • Handled high call volumes with accuracy and efficiency for optimum productivity
  • Successfully generated new business via telephone sales, achieving profit growth targets
  • Used expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout.

Education

Diploma - Health and Social Care

CMT - Certified Medication Technician Dementia Friend an Alzheimer's society initiative OPUS- experts in medication training EMAR First AID BOOTS certification NQF level 3,4,5 -

Clinical Governance in Leadership - undefined

LvL 3.4.5 Diploma - Health and Social Care

university Bedfordshire
London

NQF 3.4.5 -

University of Bedfordshire

NQF 3 Hair sylist -

Brooklands college
08.2022

Professional development completed in - undefined

Boğaziçi University
06.2004

Skills

  • Computer Skills
  • Microsoft Office; Graphic designers
  • Staff education and training
  • Teamwork and collaboration
  • Diploma in Leadership and Management
  • Production support
  • Interviewing
  • Supervising
  • Business seller expert
  • Environmental compliance
  • Elderly care expertise
  • Team training
  • Customer rapport
  • Employee coaching and mentorship
  • Process improvement
  • Customer relationship management
  • Team supervision
  • Client support
  • Team development strategies

Timeline

Coordinator, Deputy Manager

Esto care
05.2023 - Current

Team Leader | Signature lifestyle

Signature lifestyle
10.2022 - 05.2023

Bedfordshire University
01.2022

Medication Technician, Senior care assistant

Rivermede court Cinnamon - +Med. Tech
11.2021 - 10.2022

Signature Ascot Grange - Med. Tech
08.2021 - 11.2021

Medication Technician, Senior care assistant

01.2019 - 08.2021

master

05.2018 - 01.2019

Real Estate Agent

Iskele Emlak
02.2012 - 01.2018

Graphic designer

Nuans Turizm
10.2010 - 02.2012

Receptionist

03.2005 - 09.2010

Diploma - Health and Social Care

CMT - Certified Medication Technician Dementia Friend an Alzheimer's society initiative OPUS- experts in medication training EMAR First AID BOOTS certification NQF level 3,4,5 -

Clinical Governance in Leadership - undefined

LvL 3.4.5 Diploma - Health and Social Care

university Bedfordshire

NQF 3.4.5 -

University of Bedfordshire

NQF 3 Hair sylist -

Brooklands college

Professional development completed in - undefined

Boğaziçi University
ELA ELENA CALUGARU