EL-MEHDI CHAAIR
London,United Kingdom
Summary
Customer-focused hospitality professional with international experience in fast-paced service environments in London. Known for delivering excellent guest experiences through strong communication, teamwork, and attention to detail. Multilingual in Arabic, English, and French, enabling effective service for diverse international guests. Reliable, adaptable, and calm under pressure, with a strong work ethic and commitment to high service standards. Seeking opportunities to contribute to outstanding hospitality teams while continuing to grow in the industry.
Overview
9
9
years of professional experience
Work history
App developer
Self-Employed Project
01.2024 - Current
- Collaborated with a small development team to design mobile applications for tourists visiting Morocco.
- Developed solutions helping visitors access transportation and local products at fair prices.
- Supported freelance collaboration within the project to develop cost-effective digital solutions.
- Contributed ideas to improve local tourism accessibility and digital services.
Head waiter
Flortattica Rooftop Bar
London, United Kingdom
06.2023 - Current
- Delivered high-quality service in a busy hospitality venue handling over 200 guests daily.
- Used xnPOS systems to process orders and coordinate service efficiently.
- Managed card payments using PDQ payment systems, ensuring transaction accuracy.
- Prepared classic and signature cocktails while maintaining bar standards.
- Coordinated closely with kitchen and bar teams to ensure fast and efficient service.
- Managed reservations using SevenRooms and OpenTable booking platforms.
- Resolved customer issues professionally to maintain excellent guest experience.
- Assisted management with closing reports and end-of-day operational procedures.
Stock Manager & Sales Assistant
Still Bois
Casablanca, Morocco
03.2022 - 04.2023
- Managed stock inventory and product flow within the store.
- Coordinated a team of six employees and organized weekly work schedules.
- Assisted customers with product selection and order fulfillment.
- Prepared quotations and followed up on customer orders.
- Maintained accurate inventory records and store organization.
Telecommunications technician
IP Solutions and Services
Casablanca, Morocco
04.2020 - 01.2022
- Installed and maintained telecom infrastructure for mobile networks.
- Deployed and supported 3G, 4G, and 5G equipment from major telecom vendors.
- Installed and configured LAN, Wi-Fi, fiber optic, and copper network systems.
- Conducted troubleshooting and maintenance of radio, IP, and transmission networks.
- Installed telecommunications equipment at operator sites and network facilities.
- Maintained telecom towers, including replacement of transceivers and cabling.
- Supported IP telephony systems and communication networks.
- Performed safe high-altitude technical maintenance work.
Electrical technician
Deksys Technologie
Casablanca, Morocco
05.2019 - 02.2020
- Installed electrical systems in commercial and residential buildings.
- Installed networking and security systems including surveillance cameras.
- Configured Wi-Fi routers and basic network infrastructure.
- Performed electrical troubleshooting and repair tasks.
Electrical technician
Mohamed Winding
Kenitra, Morocco
01.2017 - 02.2019
- Repaired and maintained single-phase and three-phase electric motors.
- Diagnosed electrical faults and provided repair solutions.
- Rewound and restored damaged electric motors.
- Performed preventative maintenance on industrial electrical equipment.
Education
Electrical Technician
OFPPT Ain Borja
Casablanca, MoroccoElectrical Technician of Industrial Maintenance
OFPPT Ain Borja
Casablanca, MoroccoIndustrial Maintenance
UKVI Language Test Centre
Casablanca, MoroccoSecondary Education – Baccalaureate Level
Sidi Aissa High School
Souk Larbaa du Gharb, MoroccoSkills
Team Collaboration
Problem Solving
Complaint Resolution
Time Management
Food pairing knowledge
Multilingualism
Wine tasting expertise
Stock management
Systems & Tools
OpenTable
SevenRooms
DesignMyNight
XnPOS
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Basic Python Programming
Languages
English
Fluent
French
Advanced
Arabic
Native
Darija
Native
REFERENCES
Available upon request.
ADDITIONAL INFORMATION
Willing to relocate internationally
Available to start immediately
Adaptable to multicultural environments
Timeline
App developer
Self-Employed Project
01.2024 - Current
Head waiter
Flortattica Rooftop Bar
06.2023 - Current
Stock Manager & Sales Assistant
Still Bois
03.2022 - 04.2023
Telecommunications technician
IP Solutions and Services
04.2020 - 01.2022
Electrical technician
Deksys Technologie
05.2019 - 02.2020
Electrical technician
Mohamed Winding
01.2017 - 02.2019
Electrical Technician
OFPPT Ain Borja
Electrical Technician of Industrial Maintenance
OFPPT Ain Borja
Industrial Maintenance
UKVI Language Test Centre
Secondary Education – Baccalaureate Level
Sidi Aissa High School