El Donoghue
Edgware,Barnet
Summary
Resourceful project coordinator with strong skills in stakeholder communication, resident engagement, and conflict resolution. Expert in needs assessments and change management, with proven problem-solving and negotiation abilities. Experienced in utilising QL, SharePoint, Jigsaw, Connect and Plan Radar, as well as SQL and Sage. Recognised for prioritisation and collaborative approach, enhancing team dynamics through effective listening.
Overview
11
11
years of post-secondary education
3
3
years of professional experience
Work history
Sustainability Resident Liaison Officer
The Barnet Group
Barnet
12.2025 - Current
- Own resident event engagement and organisation to strengthen local engagement.
- Author accurate purchase requisition receipts to support compliant procurement records.
- Residents main point of contact between contractors, and stakeholders.
- Chair resident relationship management to keep residents informed and supported throughout delivery.
- Direct resident communications across letters, calls, emails, home visits, and consultations.
- Oversee resident enquiries, complaints, and access requests to resolve within required timescales.
- Drive support for retrofit decarbonisation and planned maintenance programme delivery.
- Coordinate contractor and project team activities to reduce disruption and meet resident needs.
- Lead resident satisfaction monitoring and translate feedback into service improvements.
- Account for project documentation by maintaining accurate records and reporting.
- Assure vulnerable resident identification and implement suitable support measures.
- Own access planning to protect milestones and complete works on schedule.
- Steer collaborative working with housing asset management, sustainability, and contractor teams.
- Set health, safety, safeguarding, and customer service standards across delivery.
Borough Emergency Control Centre Officer
London Borough of Barnet
10.2024 - Current
- Collation of overall picture of incident information
- Liaison with external agencies and regional coordination centres
- Production and distribution of briefing documents (such as SitReps or Common Operating Picture (COP)) to various stakeholders
- Liaison with Comms Link Officer (onward to press, Members, social media, etc.)
- Maintaining visible displays of most relevant information in BECC to support BECC Manager and other staff in BECC
- On call for 8 days every 6 weeks
- Monitoring Airwave radios (as part of BECC LLACC Link Officer Role)
- Maintaining awareness of Mutual Aid offers and coordination provided by LLACC
- Arranging transportation, temporary accommodation.
- On call secondary role
Regeneration Administrator formally Apprentice
The Barnet Group
10.2023 - 12.2025
- Conducted estate inspections, new tenant visits, successions, tenant audit checks, neighbour disputes, evictions, and managed low-level anti-social behaviours to ensure compliance and tenant satisfaction.
- Fulfilled legal obligations by managing and completing subject access requests for individuals.
- Liaising with outside contractors i.e. British Broadcasting Corporation on behalf of LBB
- Maintained Regeneration project communications and updates. and email.
- Introduced and managed ad hoc projects, including Council Tax, Garages across all regeneration sites.
- Liaising with external and internal organisations and stakeholders
- Conducted Estate inspections and New Tenant Visits with Housing Officers
- Assisting in document collection for Housing officers and Decant officers
- Voiding properties and handing over to internal repairs team.
- Liaising with tenants concerning moving dates and moving companies on their behalf.
- Collected keys from residents to facilitate property turnover along with Termination of Tenancies forms.
- Issued key fobs to tenants and internal colleagues, facilitating access and managing payments.
- Legal Packs issued including costings and recharging.
- Liaising with external organisations with key collection.
Education
CIH Level 2 In Housing Practice - Housing Practice
LBL
Middlesex 10.2023 - 12.2024
Certificate in Higher Education - Criminology (Policing and Investigations)
Middlesex University
London 09.2020 - 04.2023
GCSES and A-Levels -
London Academy
Middlesex, Brent 09.2013 - 07.2020
Skills
- Project coordination
- Stakeholder communication
- Resident engagement
- Conflict resolution
- Empathetic needs assessment
- Change management
- Problem-solving skills
- Client negotiation
- Competent with QL, SharePoint, Jigsaw, Connect and Plan Radar, TSM Void, SQL, Sage
- Proficient IT skills, PowerPoint, Word
- Organisational prioritisation
- Excellent team player
- Active listener
Hobbies and Interests
Reading and understanding changes within the Law that impact people within housing and benefits, Art and Creative design have created multiple projects to make the neighbourhood look better.
References
References available upon request.
Timeline
Sustainability Resident Liaison Officer
The Barnet Group
12.2025 - Current
Borough Emergency Control Centre Officer
London Borough of Barnet
10.2024 - Current
Regeneration Administrator formally Apprentice
The Barnet Group
10.2023 - 12.2025
CIH Level 2 In Housing Practice - Housing Practice
LBL
10.2023 - 12.2024
Certificate in Higher Education - Criminology (Policing and Investigations)
Middlesex University
09.2020 - 04.2023
GCSES and A-Levels -
London Academy
09.2013 - 07.2020