Ekpenyong Omori
Nottingham,UK
Summary
A results-oriented, diligent professional with practical knowledge in project management and administration. A great communicator with strong attention to detail and friendly personality, a versatile and results oriented professional with the ability to work under pressure and handle challenging situations with even working extra hours, possess a strong ability to perform effectively and meet the tightest of deadlines.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Warehouse Hygiene worker
Culina Logistics
Nottingham
10.2023 - Current
- Operating and maintaining of cleaning machinery to guarantee reliable functioning
- Completing daily hygiene documentation to record completed work
- Reporting complaints and incidents following proper procedure
- Maintaining strict hygiene standards to keep premises in compliance with regulations at all times
- Operating and maintaining cleaning machinery to guarantee reliable functioning.
Facilities and customer service manager
German Development Cooperation (GIZ)
Jos, Plateau State
07.2021 - 08.2023
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Documented daily data, maintaining accurate records in compliance with data security requirements.
- Handled escalated complaints, quickly implementing solutions to restore customer satisfaction.
- Oversaw logistics for on-site workshops and training events, supporting seamless execution
- Used industry-leading CRM software to document customer account data and track performance metrics.
- Guaranteed all work placement providers met safeguarding requirements to ensure student safety.
- Maintained good, lasting relationships with work placement providers to offer recurring opportunities.
Assistant facilities manager
German Development Cooperation (GIZ)
Jos, Plateau State
03.2018 - 06.2021
- Produced management reports outlining important facility statistics.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
- Maintained daily operations through technical support for production and maintenance departments.
- Coordinated end-to-end capital construction projects, managing tasks from conception through completion.
Volunteer
Plateau State Peace Building Agency (PPBA)
Nigeria
06.2017 - 06.2018
- Focused volunteering efforts to achieve desired results on mitigating the farmer/herder conflict
- Supported the preparation of strategic annual workplans and budgets including monitoring and tracking programme expenditure
- Coordinated logistical and administrative activities in connection to the implementation of projects with donor agencies, partners and stakeholders as well as team members
- Facilitated mediation and reconciliation meetings between conflict parties and taking notes of resolutions and agreements reached at such reconciliation meetings.
Customer service representative
Takara Investment
Accra, Ghana
05.2014 - 03.2017
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Health Care Assistant
Plateau Specialist Hospital
Jos
02.2008 - 05.2014
- Provided mental health support to patients with complex behavior, built strong, trusting relationship with patient and family by providing continuous support and delivering best possible care
- Following treatment plan together with other healthcare professionals administering medication
- Monitoring patients' physical and mental health and keeping accurate records
- Discussed future care with patient and family, demonstrating emotional resilience, active listening and compassion
- Helped patient improve mental wellbeing by providing a helpful and happy service throughout care
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
Education
MBA Project Management - undefined
Wisconsin International University
Accra, Ghana 01.2014 - 04.2016
BSc Computer science - undefined
University of Calabar
Calabar, Nigeria 01.2003 - 04.2007
Diploma Computer Science - undefined
University of Calabar
Calabar, Nigeria 01.2006 - 04.2006
Skills
- Adaptable to change and willingness to learn
- Project management and event planning
- Excellent communication skill
- Attention to detail
- Basic knowledge of personal care, safety regulations adherence and excellent hygiene skills
- Team player
- Customer service, quality control, damage control
- Maintaining confidentiality/ trained in data protection
- Good interpersonal skills
- Microsoft office proficiency
- Effective use of social media for work advancement
Certification
- Manual Handling e-learning Course, 08/31/22
- First Aid e-learning Course, 07/11/22
Custom
REFEREES Available on request
Timeline
Warehouse Hygiene worker
Culina Logistics
10.2023 - Current
Facilities and customer service manager
German Development Cooperation (GIZ)
07.2021 - 08.2023
Assistant facilities manager
German Development Cooperation (GIZ)
03.2018 - 06.2021
Volunteer
Plateau State Peace Building Agency (PPBA)
06.2017 - 06.2018
Customer service representative
Takara Investment
05.2014 - 03.2017
MBA Project Management - undefined
Wisconsin International University
01.2014 - 04.2016
Health Care Assistant
Plateau Specialist Hospital
02.2008 - 05.2014
Diploma Computer Science - undefined
University of Calabar
01.2006 - 04.2006
BSc Computer science - undefined
University of Calabar
01.2003 - 04.2007
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