Ekene Kenneth Okolie
London,United Kingdom
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer service representative
Routely systems
Lagos, Nigeria
01.2021 - 12.2023
- Generated waybill documents
- Attended to clients on the Company's line, Whatsapp and office Business suit page (Instagram and Facebook)
- Assign same day pickup and delivery to the company's dispatch rider
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Customer Support Officer
Ringo Telecommunication Limited (MTN)
Lagos, Nigeria
02.2020 - 01.2021
- Answered customer telephone calls promptly and responded to customers via social media platforms (WhatsApp, Instagram and Telegram)
- Proffering solutions to clients in a positive manner
- Built Stronger relationship with clients to ensure stability and loyalty
- Provided support to customers, meeting demands of fast-paced call centre environments.
- Documented customer interactions and prepared paperwork for follow-up actions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Responded promptly to enquiries from clients, members and staff via email.
Store Computer Officer/IT Personnel
Elektrint Nigeria Limited
04.2016 - 10.2016
- Checked inventory records for accuracy
- Monitoring and maintaining computer systems and networks
- Setting up account for new users
- Installing and configuring computer hardware, software systems and networks
- Kept records of items shipped, received or transferred to another location
- Compiled reports on various aspect of changes in production or inventory
Education
Bachelor Degree - Computer Science Education
DELTA state University
Diploma - Computing
Abstech Computer School
Skills
- Microsoft Office proficiency
- Relationship-building
- Customer loyalty building
- Written and verbal communication skills
- Exceptional communication
- Complaint resolution
- Telephone skills
- Strong customer service orientation
Additional Information
- Extra-Curricular/ Hobbies: Public Speaking, Team Leading, and Core Leadership Skills.
Languages
English
Proficient (C2)
Timeline
Customer service representative
Routely systems
01.2021 - 12.2023
Customer Support Officer
Ringo Telecommunication Limited (MTN)
02.2020 - 01.2021
Store Computer Officer/IT Personnel
Elektrint Nigeria Limited
04.2016 - 10.2016
Bachelor Degree - Computer Science Education
DELTA state University
Diploma - Computing
Abstech Computer School
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