Ekenechukwu Philip Ocan
Summary
Results-oriented with an entrepreneurial mindset. Is hands-on in tackling projects and accomplishing goals on a wide range of business fields.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Customer Support Representative
Kuda Bank
10.2021 - 09.2022
- Liaised with over 1000 customers per week to respond to queries, resolve complaints and promote Bank’s offerings.
- Acted as a back-up to the Team Lead.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Participated in and led trainings to learn new products and enhance skills to optimize customer support delivery.
Partner
Jokoma Farms
04.2016 - 09.2021
- Managed a 150-acre farm in the production of 1000 poultry products weekly through an out-growers scheme.
- Successfully raised ~NGN4,000,000.00 for the cultivation of 55 acres of corn from investors.
- Managed a 7-man team in the production and sales of farm produce - frozen chickens, turkeys, pork, cassava and maize, across four different cities.
Government Relations Intern
Procter and Gamble
08.2015 - 04.2016
- Managed the P&G partnership with UNICEF and USAID to actualize the donation of products to the Internally Displaced Persons in Northeastern Nigeria.
- Handled the “Do the Right Thing Week” for the organization aimed at promoting behaviors in line with the company’s purpose, values and principles.
- Led the company’s engagement of the new 2015 Nigerian Federal Government.
- Managed the P&G Nigeria partnership with The Economist which gave rise to a high-level participation by Procter and Gamble at The Economist Summit 2016 in Nigeria.
- Prepared and led the organization's first internal newsletter project.
Education
Master of Science - Business Analytics
Robert Gordon University
Aberdeen 09.2022 - Current
Bachelor of Science - Mechanical Engineering
Obafemi Awolowo University
Nigeria 09.2010 - 07.2015
Skills
Data Analysis
Teamwork and Collaboration
Organization and Time Management
Visualization and dashboards (Tableau)
Python (Pandas, Plotly and Matplotib)
Relational Databases (MySQL)
Data Analysis with Alteryx
Data Ethics and Governance
Certification
Alteryx Designer Core
Timeline
Alteryx Designer Core
04-2023
Teamwork Foundations
04-2023
Time Management Fundamentals
04-2023
Google Analytics
02-2023
Master of Science - Business Analytics
Robert Gordon University
09.2022 - Current
Customer Support Representative
Kuda Bank
10.2021 - 09.2022
Mckinsey Forward Leadership Training
09-2021
Partner
Jokoma Farms
04.2016 - 09.2021
Government Relations Intern
Procter and Gamble
08.2015 - 04.2016
Bachelor of Science - Mechanical Engineering
Obafemi Awolowo University
09.2010 - 07.2015