Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ekenechukwu Philip Ocan

Summary

Results-oriented with an entrepreneurial mindset. Is hands-on in tackling projects and accomplishing goals on a wide range of business fields.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Customer Support Representative

Kuda Bank
10.2021 - 09.2022
  • Liaised with over 1000 customers per week to respond to queries, resolve complaints and promote Bank’s offerings.
  • Acted as a back-up to the Team Lead.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Participated in and led trainings to learn new products and enhance skills to optimize customer support delivery.

Partner

Jokoma Farms
04.2016 - 09.2021
  • Managed a 150-acre farm in the production of 1000 poultry products weekly through an out-growers scheme.
  • Successfully raised ~NGN4,000,000.00 for the cultivation of 55 acres of corn from investors.
  • Managed a 7-man team in the production and sales of farm produce - frozen chickens, turkeys, pork, cassava and maize, across four different cities.

Government Relations Intern

Procter and Gamble
08.2015 - 04.2016
  • Managed the P&G partnership with UNICEF and USAID to actualize the donation of products to the Internally Displaced Persons in Northeastern Nigeria.
  • Handled the “Do the Right Thing Week” for the organization aimed at promoting behaviors in line with the company’s purpose, values and principles.
  • Led the company’s engagement of the new 2015 Nigerian Federal Government.
  • Managed the P&G Nigeria partnership with The Economist which gave rise to a high-level participation by Procter and Gamble at The Economist Summit 2016 in Nigeria.
  • Prepared and led the organization's first internal newsletter project.

Education

Master of Science - Business Analytics

Robert Gordon University
Aberdeen
09.2022 - Current

Bachelor of Science - Mechanical Engineering

Obafemi Awolowo University
Nigeria
09.2010 - 07.2015

Skills

    Data Analysis

Teamwork and Collaboration

Organization and Time Management

Visualization and dashboards (Tableau)

Python (Pandas, Plotly and Matplotib)

Relational Databases (MySQL)

Data Analysis with Alteryx

Data Ethics and Governance

Certification

Alteryx Designer Core

Timeline

Alteryx Designer Core

04-2023

Teamwork Foundations

04-2023

Time Management Fundamentals

04-2023

Google Analytics

02-2023

Master of Science - Business Analytics

Robert Gordon University
09.2022 - Current

Customer Support Representative

Kuda Bank
10.2021 - 09.2022

Mckinsey Forward Leadership Training

09-2021

Partner

Jokoma Farms
04.2016 - 09.2021

Government Relations Intern

Procter and Gamble
08.2015 - 04.2016

Bachelor of Science - Mechanical Engineering

Obafemi Awolowo University
09.2010 - 07.2015
Ekenechukwu Philip Ocan