Ekaterina Tikhonova
London,London
Summary
Accomplished professional with extensive expertise in business development and corporate governance. Demonstrates effective mentoring and performance metrics tracking, ensuring optimal resource allocation and budget control. Proven leadership acumen in customer service, employee management, and daily operations. Committed to driving organisational success through strategic planning and innovative solutions.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Director
OOO Tengri
Moscow, Russia
06.2015 - 05.2022
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Supervised staff training programmes with focus on skill enhancement.
- Coordinated large scale projects with successful outcomes.
- Drove process improvements, optimised workflow efficiency.
- Introduced new marketing campaigns, boosted brand image.
- Fostered a positive work environment, increased employee morale.
- Managed negotiations with clients to secure profitable contracts.
- Enhanced productivity through innovative management techniques.
- Formulated business plans to increase growth and minimise cost for company.
Assistant general manager
OOO Club and Restaurant, night club The Most
Moscow, Russia
03.2006 - 06.2015
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established a positive work environment which promoted staff morale and productivity.
- Improved staff retention with robust HR policies and procedures.
- Fostered a high-performance culture, resulting in increased productivity.
- Maintained compliance with industry regulations at all times.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Built high-performing teams to achieve organisational objectives.
- Implemented rigorous financial controls, improving overall profitability.
- Directed day-to-day work of 50 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Successfully negotiated contracts with suppliers to reduce costs.
Manager
club XIII
Moscow, Russia
02.2005 - 03.2006
- Managed team dynamics by implementing conflict resolution strategies.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
barmen, waiter
another luxury restaurant
Moscow, Russia
01.1994 - 02.2005
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Liaised with kitchen staff for prompt order delivery to customers.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Explained dish components clearly to inform customers' decisions.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Diploma of Higher Education - Economy and management
RUDN University
Moscow, Russia 09.1993 - 06.1998
Skills
- Delegation mastery
- Resource allocation efficiency
- Leadership acumen
- Budget control aptitude
- Customer Service
- Employee management
- Daily operations
- Community relations
- Brand development
- Market analysis
- Team Leadership
- Interpersonal communication
- Project Management
Languages
English
Upper intermediate
Russian
Native
Timeline
Director
OOO Tengri
06.2015 - 05.2022
Assistant general manager
OOO Club and Restaurant, night club The Most
03.2006 - 06.2015
Manager
club XIII
02.2005 - 03.2006
barmen, waiter
another luxury restaurant
01.1994 - 02.2005
Diploma of Higher Education - Economy and management
RUDN University
09.1993 - 06.1998
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