Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Ekaterina Kruchina

Málaga,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

AR & Collections Specialist

Teradata
07.2021 - Current
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
  • Enhanced department productivity with ongoing training and development programs for collections staff members.
  • Project management of Cloud based customers: Google, AWS, Azure.
  • Led training initiatives for team members to boost their skills in relevant areas, elevating overall team performance levels in the process.
  • Streamlined project coordination processes by implementing effective communication and documentation strategies.
  • Improved forecast accuracy by utilizing advanced statistical techniques and software tools.
  • Developed custom reports to address specific business needs and support decision-making processes.
  • Enhanced team productivity by providing ongoing coaching and mentoring to staff members.

O2C Credit Collection Specialist

Envista Holdings Corp
04.2021 - 06.2021
  • Performing daily collection activities and being responsible for monitoring overdue payments from customers
  • Approaching customers daily to build up the relationship
  • Responsible for maintaining the sub ledger of Spain
  • Maintaining accurate and up to date customer details and account records
  • Reviewing and approving customer's hold releases
  • Driving necessary actions to improve DSO and bad debt percentages
  • Cooperating with Sales Managers and Sales reps and Customer Service
  • Preparation of collection arrangement
  • Responsible for adjustments, handle queries and resolve problems within company guidelines and policy
  • Ad-hoc requests.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.

Collections Operations Specialist

CDK Global
04.2020 - 03.2021
  • Control and management all outstanding accounts receivables on daily basis - Iberia market
  • Training of team on regular basis as well as full training of new comers
  • IT resolution as part of continues improvement
  • Preparation of team projects (write-off's, CN provisions, bad debt calculations)
  • Resolution of Legal cases
  • Increased efficiency of Collection processes
  • Managed to handle Middle East & DACH portfolios as part of back-up
  • Generated reports of findings to help management with making key decisions.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.

Collections Specialist

CDK Global
07.2019 - 04.2020
  • Control and management all outstanding accounts receivables on daily basis
  • Investigation on historical data for outstanding debts
  • Taking action to encourage timely debt payments
  • Management of clients' queries and requests
  • Trained new team members on scripts, company services and performance strategies and provided mentoring
  • Control and management of all outstanding account receivables of Iberian market (Spain, Portugal and Mexico) and South Africa.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.

Finance Administrator - Cash&Bank

CDK Global
02.2018 - 04.2020
  • Downloading bank statements, check bank balances on daily basis, verify transactions from Treasury
  • Timely and accurate processing of all client cash receipts (credit cards, wire transfer) and making every effort to minimize of unapplied cash receipts (cooperating with Collections, etc.)
  • Implement process for remittance management / Review customer ledger to determine payment, contact clients for remittances, Follow-up on unpaid items
  • Handle with different payment terms, cash discounts, disputes/discrepancies
  • Process write-off's of small items following the write-off policy
  • Processing payments: tax payments, salaries, payments to vendors, refunds, Intercompany
  • Processing SEPA direct debit payment method
  • Assist in the process for month end/quarter end procedures and controls around cash & bank processing and closing schedule in line with country deadlines.
  • Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
  • Conducted thorough audits of accounting records, identifying areas for improvement and recommending corrective actions.
  • Reconciled accounts and investigated variances.
  • Updated daily transaction records to assist with payroll and billing administration.

Education

Bachelor of Science - Accounting

ACCA
01.2026

Bachelor of Science - Mechanical Engineering

Czech Technical University In Prague
Prague
06.2023

Skills

  • Patient Advocacy
  • Strong Interpersonal Communication Skills
  • Teamwork Skills
  • Critical Thinking
  • Team Player
  • Account Review
  • Business Correspondence Writing
  • Account Reconciliation

Languages

Russian
Proficient
C2
Spanish; Castilian
Proficient
C2
English
Proficient
C2
Czech
Proficient
C2
Italian
Beginner
A1

Hobbies and Interests

  • Finance & Accounting
  • Project Management
  • Art & Music

Timeline

AR & Collections Specialist

Teradata
07.2021 - Current

O2C Credit Collection Specialist

Envista Holdings Corp
04.2021 - 06.2021

Collections Operations Specialist

CDK Global
04.2020 - 03.2021

Collections Specialist

CDK Global
07.2019 - 04.2020

Finance Administrator - Cash&Bank

CDK Global
02.2018 - 04.2020

Bachelor of Science - Accounting

ACCA

Bachelor of Science - Mechanical Engineering

Czech Technical University In Prague

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Ekaterina Kruchina