EJIRO RACHEL IGHODAYE
COMMUNICATIOS PRACTITIONER
Middlesbrough
Summary
A highly motivated and experienced professional with a degree in Media and Communications, offering exceptional leadership and communication skills honed through years of experience in the hotel industry. With a strong background in managing operations and customer service, I am confident in my ability to drive results and improve overall performance. My passion for the hospitality industry, combined with my communication expertise, positions me well to lead a team towards success and provide a memorable experience for guests.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
General Supervisor
Quintessential International Hotel
Portharcourt, RIVERS STATE
06.2022 - 01.2023
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Recruit and evaluate employee performance ,coached and trained to improve weak areas.
- Plan and execute events for seasonal celebrations as well as carry staff along for seamless execution.
- Conducted routine inspections to check quality and compliance with established specifications.
- Compiled and turned in expense report and budget proposal at the end of the month for review at head office.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Initiate and monitor facility repair with maintenance team.
- Renew relevant government certificates as the need arises and leas with them during periodical checks.
Manager
Pavilion Metro Bar
PORTHARCOURT, RIVERS STATE
09.2020 - 05.2022
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
News Intern
RIVERS STATE TELEVISION
PORTHARCOURT, RIVERS STATE
06.2016 - 09.2016
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Responded quickly to emergencies and other breaking news stories.
- Researched and produced daily news reports.
- Developed stories by researching facts and tracking down sources.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Participated in editorial meetings to discuss story ideas and content.
Audit Intern
NNPC
PORTHARCOURT, RIVERS STATE
06.2015 - 09.2015
- Worked under the supervision of auditors to develop a working knowledge of the company's audit approach, tools and methods
- Assessed clients' communication systems and intern control
- Analyzed information of payments to vendors against contracts to find overpayments, writing claims to retrieve over payments from clients.
- Assisted in office administration and client communication to help manage auditors' workload.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
B.SC Honors degree - Media and Communications Studies
Afe babalola University
AD0-EKITI, EKITI STATE 09.2013 - 10.2017
Skills
Organization
Customer service
Leadership
Communication
BrandingMarketing
Adaptability
Attention to detail
Client relations
Timeline
General Supervisor
Quintessential International Hotel
06.2022 - 01.2023
Manager
Pavilion Metro Bar
09.2020 - 05.2022
News Intern
RIVERS STATE TELEVISION
06.2016 - 09.2016
Audit Intern
NNPC
06.2015 - 09.2015
B.SC Honors degree - Media and Communications Studies
Afe babalola University
09.2013 - 10.2017