Jane Anderson
Omagh,County Tyrone
Summary
Motivated French and International Relations graduate with an interest in international business, experienced in customer service, team leadership, and education. Skilled at building strong relationships, communicating effectively across cultures and delivering high quality service in fast paced environments. Fluent in English with advanced French language skills, bringing a global perspective and strong interpersonal abilities.
Overview
5
5
years of professional experience
Work history
Barista
Starbucks Coffee
Lisburn, Lisburn and Castlereagh
2025.08 - Current
- Resolved customer enquiries and complaints promptly and professionally, maintaining customer satisfaction and strengthening customer relationships.
- Delivered consistent, high-quality customer service in a fast-paced, high-volume environment, ensuring an excellent customer experience.
- Trained and mentored new team members on cafe operations and company procedures, promoting teamwork, consistency, and high service standards.
- Collaborated with colleagues during peak trading periods to improve operational efficiency while consistently meeting service and sales targets.
Post office manager
SPAR
Sixmilecross, Tyrone
2021.08 - 2025.08
- Managed day-to-day operations of the post office and led, trained and encouraged colleagues to maintain a high level of customer service and satisfaction.
- Maintained accurate cash handling procedures, balancing tills and completing daily financial reconciliations with a keen attention to detail.
- Ensured compliance with security, regulatory and operational procedures when processing financial transactions and necessary identity verifications for particular postal services.
- Monitored stock levels and managed inventory, ensuring availability of postal products to maintain smooth operations.
Foreign language assistant
Académie d'Amiens
Saint-Quentin, Hauts-de-France
2024.09 - 2025.04
- Planned and delivered engaging English lessons to students ranging from ages 11-19 with varying proficiency levels, adapting teaching methods to meet individual learning needs.
- Developed strong cross-cultural communication skills whilst living and working in France, adapting effectively to new professional and cultural environments.
- Managed multiple classes and administrative responsibilities, demonstrating excellent organisation, time management and adaptability.
- Built lasting professional relationships with teaching colleagues, students and other language assistants fostering an inclusive and multi-cultural working environment.
Education
Bachelor of Arts - French and International Relations
Queen's University Belfast
Belfast 09/2022 - 06/2026
A-Levels - French, Mathematics and History
Omagh Academy
Omagh 09/2020 - 06/2022
GCSEs - 10 including Mathematics and English
Omagh Academy
Omagh 09/2018 - 06/2020
Skills
Foreign languages and cross-cultural communication
Adaptability and resilience
Leadership and team development
Problem solving and process improvement
Organisation and planning
Time management
Accomplishments
- Future Ready Award- Queens University Belfast. Recognised for demonstrating employability, leadership and professional development through extracurricular activities and career focused learning while living abroad.
- QUB Student Delegate for the Choix Goncourt Royaume-Unis 2026. Engaged in critical evaluation of French literature before attending a ceremony in the French Ambassador's residence in London in conjunction with the French Embassy and French Institute to reveal the student choice.
Affiliations
- Travel
- Languages
- Reading
References
References available upon request.
Timeline
Barista
Starbucks Coffee
2025.08 - Current
Foreign language assistant
Académie d'Amiens
2024.09 - 2025.04
Post office manager
SPAR
2021.08 - 2025.08
GCSEs - 10 including Mathematics and English
Omagh Academy
09/2018 - 06/2020
A-Levels - French, Mathematics and History
Omagh Academy
09/2020 - 06/2022
Bachelor of Arts - French and International Relations
Queen's University Belfast
09/2022 - 06/2026