Eiyad Abuhalala
Durham,Durham
Summary
I am a motivated and committed sixth form student with a keen interest in subjects such as Geography, Politics and Psychology which have allowed me to develop my analytical thinking and understanding of global issues. I am keen to further develop these skills at an early stage of my career in an environment known for high levels of customer and job satisfaction, alongside my studies, my involvement in school and weekend football teams has strengthened my discipline, teamwork and communication skills, all of which are central in delivering excellent customer service.
Overview
3
3
years of professional experience
Work History
Top Fellas Convenience Store
07.2023 - Current
- During my time at Top Fellas Convenience Store in July 2023, I worked in a fast-paced retail environment where I regularly assisted customers with purchases, enquiries, and general store needs.
- I developed strong customer service and communication skills by interacting with a wide range of customers and ensuring a positive shopping experience.
- My role required a high level of responsibility, including handling transactions accurately, maintaining store cleanliness, and supporting daily operations.
- This experience strengthened my reliability, time management, and ability to work effectively under pressure while contributing positively to the team.
Online Tutor
Academy of Leaders
04.2024 - 06.2025
- From April 2024 to June 2025, I worked as an Online Tutor with the Academy of Leaders, providing academic support to students through virtual learning platforms.
- I assisted learners with understanding course material, answering questions clearly, and guiding them through tasks in a supportive, professional manner.
- This role strengthened my communication and organisational skills, as well as my confidence using digital tools, and online learning systems.
- I demonstrated strong time management by preparing sessions in advance, meeting scheduled commitments, and maintaining a high standard of professionalism in all interactions.
Education
A-Levels - Geography, Politics, Psychology
Framwellgate School Durham
02.2026
Skills
- Excellent customer service skills
- Ability to work well under pressure in fast-paced environments
- Strong problem-solving and decision-making abilities
- Reliable and punctual, with a strong work ethic
- Adaptable and flexible to new tasks and responsibilities
- Basic IT and digital literacy (online platforms, email, and virtual tools)
- Ability to follow instructions and workplace procedures
- Strong communication and teamwork skills
- Confident when speaking with others, and engaging with customers
- Fast learner with a positive, proactive attitude
- Well-organised with good time management skills
- CPR-trained
References
- Available upon request
Timeline
Online Tutor
Academy of Leaders
04.2024 - 06.2025
Top Fellas Convenience Store
07.2023 - Current
A-Levels - Geography, Politics, Psychology
Framwellgate School Durham