Eiry Sophia Martell
Cardiff
Overview
12
12
years of professional experience
1
1
Certification
Work history
Project Manager - Language Data
DeepL
Berlin
2023.09 - 2026.01
- Delivered multilingual projects end-to-end, ensuring alignment with product and research teams and achieving consistent on-time delivery.
- Reduced linguistic errors by 20% by implementing post-project QA evaluations and targeted process improvements.
- Led a distributed team of 100+ language specialists, optimising resource allocation, timelines, and delivery tracking.
- Developed linguistic guidelines, improving consistency across internal and external contributors.
- Provided structured feedback to linguists, increasing translation accuracy and overall content quality.
- Managed stakeholder and vendor relationships, resolving issues proactively and maintaining detailed project documentation.
Localisation Manager / Copy Editor
Vivid Money
Berlin
2021.03 - 2022.11
- Led localisation for in-app and marketing content across six new international markets, enabling rapid expansion.
- Built and scaled a network of 40+ freelance translators to support growing localisation needs.
- Lowered localisation costs by 15% through strategic vendor negotiation and budget optimisation.
- Accelerated turnaround times by 25% by streamlining workflows and introducing more efficient processes.
- Created style guides, tone-of-voice documentation, and editing workflows to ensure brand consistency.
- Partnered with UX designers in Figma to refine UI content and elevate user experience.
Business Officer
Welsh Government
Cardiff
2018.09 - 2020.09
- Coordinated translation projects with external vendors, ensuring delivery against strict public sector deadlines.
- Optimised submission workflows, increasing efficiency and reducing processing time.
- Harnessed CAT tools and translation memory to improve resource utilisation and boost translator productivity by 25%.
CRM Assistant
Wales Millennium Centre
Cardiff
2016.02 - 2018.04
- Administered CRM systems (Tessitura) and delivered multi-channel customer support (chat, phone, email and in-person).
- Managed Direct Debit accounts, ensuring accuracy and compliance in customer data.
- Drove a 30% increase in membership through Welsh-language customer support.
- Collaborated with marketing teams to strengthen customer engagement and retention strategies.
English Teacher
English Centre
Verona
2013.10 - 2015.10
- Designed and delivered engaging lessons for learners aged 4–18 and adults.
- Achieved consistently high student pass rates in Trinity College London ESOL examinations.
Education
Bachelor of Arts - French and Spanish Joint Honours
Swansea University
Swansea, City and County of SwanseaSkills
- Time scheduling and allocation
- Project lifecycle expertise
- Figma knowledge
- Adaptability in environment
- Microsoft Office proficiency
- JIRA familiarity
- Multitasking ability
- Language localisation
- Vendor coordination
Languages
Welsh
Native
English
Native
Italian
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
German
Elementary (A2)
Certification
- TEFL 120 hours
- Understanding Agentic AI - Agent Academy AI
- Mindfulness
Accomplishments
Selected for Erasmus+ (previously Leonardo da Vinci programme) in Alès, France. This focuses on vocational education and training through work placements across Europe.
Timeline
Project Manager - Language Data
DeepL
2023.09 - 2026.01
Localisation Manager / Copy Editor
Vivid Money
2021.03 - 2022.11
Business Officer
Welsh Government
2018.09 - 2020.09
CRM Assistant
Wales Millennium Centre
2016.02 - 2018.04
English Teacher
English Centre
2013.10 - 2015.10
Bachelor of Arts - French and Spanish Joint Honours
Swansea University