Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eirini Skoufalou

London, UK

Summary

Motivated and dynamic professional with extensive experience in project management, stakeholder engagement, and cross-functional coordination. Proven expertise in managing complex schedules, delivering data-driven insights, and fostering collaboration to achieve organizational goals. Skilled in leading multicultural teams and providing exceptional service in fast-paced, client-oriented environments. Passion for contributing to operational excellence and innovative project execution.

Overview

9
9
years of professional experience

Work History

Senior Content Moderator

Bytedance, Media and Entertainment
London, UK
11.2021 - 12.2024
  • Project Management: Led and managed 5 projects, facilitating collaboration, identifying gaps in operations, enhancing internal alignments. Coordinated wellness schedules for a 60-member multicultural team, integrating individual needs with operational goals. Managed complex scheduling, ensuring continuity and team alignment.
  • Strategic collaboration: Worked closely with global teams to promote policy alignment, resolve escalations, and deliver results under tight deadlines.
  • Data Analysis & Reporting: Conducted in-depth analyses of policy adherence, converting data into actionable recommendations. Designed performance tracking templates in Excel, improving individual and team goal achievement.
  • Stakeholder Engagement: Delivered detailed presentations and reports to internal stakeholders, improving transparency and understanding of appeal processes and quality benchmarks.
  • Leadership & Mentorship: Guided new hires through onboarding and performance ramp-up as Buddy Trainer. Temporarily acted as Team Lead, managing schedules, policy guidance, and conflict resolution.

Administrative Specialist

National Bank of Greece
Athens, GR
04.2019 - 06.2019
  • Delivered efficient, tailored customer support, assisting clients with financial services and resolving inquiries to ensure high satisfaction rates.
  • Guided clients through adopting electronic banking solutions, improving engagement, and streamlining internal processes.
  • Handled sensitive financial data with high confidentiality and ensured strict adherence to regulatory compliance.
  • Collaborated with various departments to resolve complex customer issues, demonstrating strong teamwork and communication skills.
  • Contributed to operational improvements by identifying inefficiencies, proposing actionable solutions, enhancing service delivery.

Business Partner

Delichio Greek Gourmet Organic, F&B
Chios, GR
06.2016 - 05.2018
  • Operated boutique gourmet store on Greek island, catering to residents and international tourists. Delivered personalized recommendations and memorable customer experiences aligned with region's vibrant hospitality culture.
  • Fostered strong relationships with diverse clientele, including visitors seeking authentic Greek organic products, enhancing brand loyalty and repeat visits.
  • Conducted market analyses of seasonal tourism trends to align product offerings and pricing strategies with customer demand and focused on local gastronomic traditions to create unique and authentic shopping experience.
  • Oversaw daily operations, including inventory management, staff scheduling, and financial oversight, ensuring smooth workflows during peak tourist seasons.
  • Partnered with local producers and suppliers to showcase regional specialties, contributing to the island's reputation as culinary destination.

Education

Master of Science - East Asian Development And The Global Economy

University of Bristol
Bristol, UK
04.2001 - 12/2020

Bachelor of Science - International, European And Regional Studies

Panteion University of Social And Political Sciences
Athens, GR

Skills

  • Planning & Organization
  • Proficient in Excel and PowerPoint
  • Microsoft Office & G Suite
  • Stakeholder engagement
  • Multilingual: Greek, English, French
  • Data Analysis & Trend identification
  • Verbal and written communication
  • Project Management & Coordination

Timeline

Senior Content Moderator

Bytedance, Media and Entertainment
11.2021 - 12.2024

Administrative Specialist

National Bank of Greece
04.2019 - 06.2019

Business Partner

Delichio Greek Gourmet Organic, F&B
06.2016 - 05.2018

Master of Science - East Asian Development And The Global Economy

University of Bristol
04.2001 - 12/2020

Bachelor of Science - International, European And Regional Studies

Panteion University of Social And Political Sciences

Similar Profiles

CREATE PROFILE
Eirini Skoufalou