Eirini Skoufalou
London, UK
Summary
Motivated and dynamic professional with extensive experience in project management, stakeholder engagement, and cross-functional coordination. Proven expertise in managing complex schedules, delivering data-driven insights, and fostering collaboration to achieve organizational goals. Skilled in leading multicultural teams and providing exceptional service in fast-paced, client-oriented environments. Passion for contributing to operational excellence and innovative project execution.
Overview
9
9
years of professional experience
Work History
Senior Content Moderator
Bytedance, Media and Entertainment
London, UK
11.2021 - 12.2024
- Project Management: Led and managed 5 projects, facilitating collaboration, identifying gaps in operations, enhancing internal alignments. Coordinated wellness schedules for a 60-member multicultural team, integrating individual needs with operational goals. Managed complex scheduling, ensuring continuity and team alignment.
- Strategic collaboration: Worked closely with global teams to promote policy alignment, resolve escalations, and deliver results under tight deadlines.
- Data Analysis & Reporting: Conducted in-depth analyses of policy adherence, converting data into actionable recommendations. Designed performance tracking templates in Excel, improving individual and team goal achievement.
- Stakeholder Engagement: Delivered detailed presentations and reports to internal stakeholders, improving transparency and understanding of appeal processes and quality benchmarks.
- Leadership & Mentorship: Guided new hires through onboarding and performance ramp-up as Buddy Trainer. Temporarily acted as Team Lead, managing schedules, policy guidance, and conflict resolution.
Administrative Specialist
National Bank of Greece
Athens, GR
04.2019 - 06.2019
- Delivered efficient, tailored customer support, assisting clients with financial services and resolving inquiries to ensure high satisfaction rates.
- Guided clients through adopting electronic banking solutions, improving engagement, and streamlining internal processes.
- Handled sensitive financial data with high confidentiality and ensured strict adherence to regulatory compliance.
- Collaborated with various departments to resolve complex customer issues, demonstrating strong teamwork and communication skills.
- Contributed to operational improvements by identifying inefficiencies, proposing actionable solutions, enhancing service delivery.
Business Partner
Delichio Greek Gourmet Organic, F&B
Chios, GR
06.2016 - 05.2018
- Operated boutique gourmet store on Greek island, catering to residents and international tourists. Delivered personalized recommendations and memorable customer experiences aligned with region's vibrant hospitality culture.
- Fostered strong relationships with diverse clientele, including visitors seeking authentic Greek organic products, enhancing brand loyalty and repeat visits.
- Conducted market analyses of seasonal tourism trends to align product offerings and pricing strategies with customer demand and focused on local gastronomic traditions to create unique and authentic shopping experience.
- Oversaw daily operations, including inventory management, staff scheduling, and financial oversight, ensuring smooth workflows during peak tourist seasons.
- Partnered with local producers and suppliers to showcase regional specialties, contributing to the island's reputation as culinary destination.
Education
Master of Science - East Asian Development And The Global Economy
University of Bristol
Bristol, UK 04.2001 - 12/2020
Bachelor of Science - International, European And Regional Studies
Panteion University of Social And Political Sciences
Athens, GRSkills
- Planning & Organization
- Proficient in Excel and PowerPoint
- Microsoft Office & G Suite
- Stakeholder engagement
- Multilingual: Greek, English, French
- Data Analysis & Trend identification
- Verbal and written communication
- Project Management & Coordination
Timeline
Senior Content Moderator
Bytedance, Media and Entertainment
11.2021 - 12.2024
Administrative Specialist
National Bank of Greece
04.2019 - 06.2019
Business Partner
Delichio Greek Gourmet Organic, F&B
06.2016 - 05.2018
Master of Science - East Asian Development And The Global Economy
University of Bristol
04.2001 - 12/2020
Bachelor of Science - International, European And Regional Studies
Panteion University of Social And Political Sciences
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