Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Eirin Nordby

Eirin Nordby

Surrey,Kingston upon Thames

Summary

Committed student seeking flexible sales position. Quick learner and strong communicator with experience in customer service. Knowledgeable about various sales techniques and ready to apply in practical settings. Eager to build client relationships, expand customer bases and help drive business development. Comfortable in high-pressure and fast-paced environments and willing to take on new challenges.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Salesman

Princess
Hamar, Norway
07.2022 - Current
  • Performed daily store opening and closing, readying sales floor for customers.
  • Processed product returns, ensuring items were clean and resaleable.
  • Fostered positive relationships with customers, enhancing loyalty and retention.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Managed customer product and service queries, resolving effectively and efficiently.
  • Applied various sales techniques to steadily expand customer bases.

Salesman

Princess
Oslo, Norway
10.2021 - 06.2022
  • Performed daily store opening and closing, readying sales floor for customers
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Processed product returns, ensuring items were clean and resaleable.
  • Fostered positive relationships with customers, enhancing loyalty and retention.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Maximised sales revenue through effective upselling and cross-selling of associated products.
  • Negotiated sales details with prospective clients to secure lucrative deals.
  • Met sales targets by generating leads among target audiences.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Managed customer product and service queries, resolving effectively and efficiently.
  • Applied various sales techniques to steadily expand customer bases.
  • Demonstrated product features and benefits with winning customer-focused sales pitch.

Salesman

Pizzabakeren
Lørenskog, Norway
08.2020 - 06.2022
  • Performed daily store opening and closing, readying sales floor for customers
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Managed customer product and service queries, resolving effectively and efficiently.
  • Applied various sales techniques to steadily expand customer bases.
  • Used outstanding product knowledge, sales and customer relations skills
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Communicated with customers and prospects by phone
  • Established positive relationships with new or prospective clients using great customer service.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Complied with health and safety codes.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared topping ingredients, sauces and vegetables prior to service, increasing efficiency and maximising sales opportunities.
  • Maintained strict dietary requirement compliance according to individual requests to minimise health hazards and ensure customer satisfaction.
  • Dated and rotated food stocks to minimise wastage.
  • Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Handled phone and online orders to meet service targets.
  • Completed comprehensive closing and cleaning checklists.
  • Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for baked-to-order pizzas.
  • Offered vegan and gluten-free pizza options to cater to wider consumers.
  • Sterilised kitchen equipment, plates and utensils to maintain clean environment.

Pizza Maker

Pizzabakeren
Hamar, Norway
08.2019 - 06.2020
  • Prepared topping ingredients, sauces and vegetables prior to service, increasing efficiency and maximising sales opportunities.
  • Maintained strict dietary requirement compliance according to individual requests to minimise health hazards and ensure customer satisfaction.
  • Dated and rotated food stocks to minimise wastage.
  • Rinsed tomatoes, onions and peppers to add ingredients to pizza.
  • Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
  • Mixed tomato, pesto and cream sauces to add to pizza.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Handled phone and online orders to meet service targets.
  • Completed comprehensive closing and cleaning checklists.
  • Offered vegan and gluten-free pizza options to cater to wider consumers.
  • Sterilised kitchen equipment, plates and utensils to maintain clean environment.

Cafe Barista

La Baguette
Hamar, Norway
10.2017 - 12.2018
  • Exhibited outstanding knowledge of coffee extraction and dialling in to produce coffee drinks to exceptionally high standard.
  • Demonstrated skills in espresso extraction and latte art to deliver great service
  • Displayed exceptional knowledge of drink products to clearly present and explain coffee drink menu.
  • Preserved espresso machine equipment through regular cleaning, preventative maintenance and organising swift repairs.
  • Routinely replenished coffee bean supply and stocked coffee brewing equipment.
  • Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Employed product knowledge to recommend beverages based on customer preferences.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Created speciality drinks according to exact customer requests and preferences.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

Education

A-Levels - Science

Stange Videregående skole
Stange, Norway
08.2017 - 06.2020

Diploma of Higher Education - Literature

Universitetet i Oslo
Oslo, Norway
08.2020 - 06.2021

Bachelor of Science - Psychology

Kingston University
Kingston upon Thames
09.2022 -

Skills

  • Exemplary customer service
  • Target driven
  • Upselling expertise
  • Proactive sales approach
  • Face-to-face selling
  • Returns
  • Customer service
  • Cash management
  • Client presentations
  • Customer Relations
  • Sales expertise
  • Interpersonal communication skills

Languages

English
Fluent
Norwegian
Native

Timeline

Bachelor of Science - Psychology

Kingston University
09.2022 -

Salesman

Princess
07.2022 - Current

Salesman

Princess
10.2021 - 06.2022

Salesman

Pizzabakeren
08.2020 - 06.2022

Diploma of Higher Education - Literature

Universitetet i Oslo
08.2020 - 06.2021

Pizza Maker

Pizzabakeren
08.2019 - 06.2020

Cafe Barista

La Baguette
10.2017 - 12.2018

A-Levels - Science

Stange Videregående skole
08.2017 - 06.2020

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Eirin Nordby