Eion Pockley
Sunderland,UK
Summary
Experienced and people-focused professional with a background in clinical trials, patient care and hospitality. I have worked in regulated environments where safety, ethics and accurate record keeping are essential. Strong at organising tasks, supporting teams and helping the public during busy or pressured situations. Skilled in communication, quick problem solving and steady coordination. Ready to bring this approach to matchday operations and supporter experience.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Clinical Trial Coordinator
Thermo Fisher Scientific (PPD)
Home Based
10.2021 - 01.2025
- Coordinated activity across 12–30+ clinical trial sites and kept teams organised through clear updates and daily planning.
- Upheld safety, efficacy and ethical standards when managing hundreds of regulatory documents and patient interactions, meeting requirements and passing internal audits.
- Maintained steady communication with NHS teams and patients, handling 20–40 enquiries per week and resolving routine issues to support consistent progress.
- Collected information for reports and kept documentation accurate for monitoring visits, audits and regulatory reviews, supporting successful inspections.
- Supported trial start-up by organising schedules, preparing essential materials and assisting with site activation across UK locations.
- Identified workflow issues early and shared updates promptly, helping teams adjust plans without disrupting multi-site project timelines.
Personal Assistant / Carer
South Shields, UK
South Shields, UK
01.2010 - 01.2015
- Delivered daily care for an individual with complex needs and created a safe and steady environment.
- Watched for changes in health and passed updates to the wider team so action could be taken quickly.
- Explained information clearly to family and healthcare staff during stressful situations.
- Managed medication routines and equipment checks with an organised approach.
- Provided steady, reliable support that helped create a comfortable and trusting environment for the individual and their family.
Chef – Hospitality and Catering
Bravi Restaurant / Jesmond Dene House (Training)
South Shields, South Tyneside
01.2010 - 01.2015
- Prepared food in a fast-paced kitchen and worked to high hygiene and timing standards.
- Supported other chefs by keeping prep work organised and communicating during service.
- Handled last-minute changes to orders and kept service running smoothly.
- Maintained positive working relationships with both staff and customers.
Small Business Owner
TCG and Collectibles
Sunderland, South Tyneside
01.2025 - 11.2025
- Managed customer enquiries across multiple sales channels and provided clear, reliable information to buyers.
- Oversaw stock intake, tracked inventory and updated listings accurately for online sales and events.
- Supported nationwide show attendance by preparing stock, managing sales and resolving issues during events that attracted 1,500–8,000 visitors across a weekend.
Education
MRes - Neuromuscular Diseases
Newcastle University
Newcastle upon Tyne 10.2019 - 07.2020
BSc (Hons) - Biology, Neuroscience Pathway
Northumbria University
Newcastle upon Tyne 10.2016 - 07.2019
Access to Higher Education - Science
Gateshead College
Gateshead 10.2015 - 07.2016
VRQ Level 3 - Catering and Hospitality
Newcastle College
Newcastle upon Tyne 10.2010 - 07.2012
Skills
- Operational Coordination
Experienced in keeping busy environments running smoothly, managing moving parts and supporting teams so daily activity stays organised and on track
- Supporter & Customer Interaction
Confident engaging with people of all ages, handling enquiries, giving clear guidance and creating positive experiences even during pressured moments
- Event Preparation & Coordination
Background in running events across the country, preparing spaces, managing stock and supporting public-facing activities Able to adapt quickly and ensure everything is ready for visitors — transferable to matchdays, fanzones, tours and hospitality areas
- Communication Across Teams
Strong at working with different groups, sharing updates and keeping everyone aligned Comfortable giving instructions, gathering feedback and adjusting plans when needed
- Problem Solving & Quick Response
Used to dealing with unexpected issues, resolving them calmly and keeping people informed — essential during matchday queries or last-minute changes
- Working With Children & Families
Experience supporting children, families and vulnerable individuals Able to guide, reassure and maintain a safe environment during activities, relevant to mascots and flag bearers
- Record Keeping & Organisation
Accurate with documentation, schedules and process checks Confident using digital systems and maintaining clear records in regulated settings
- Team Briefings & Support
Comfortable helping teams prepare by sharing key information, giving updates and supporting post-event feedback
- Adaptability in Fast-Paced Settings
Thrive in environments with shifting priorities where steady decision-making and clear communication are essential
- Professional Standards & Safety Awareness
Worked in regulated clinical and care settings with strong expectations around safeguarding, privacy and safe practice
Sunderland AFC Affiliation
I have been a Sunderland AFC fan all my life and a season ticket holder since the Stadium of Light opened, now based in Quinn’s Bar hospitality. This long-standing connection gives me first-hand understanding of supporter expectations and matchday culture.
Timeline
Small Business Owner
TCG and Collectibles
01.2025 - 11.2025
Clinical Trial Coordinator
Thermo Fisher Scientific (PPD)
10.2021 - 01.2025
MRes - Neuromuscular Diseases
Newcastle University
10.2019 - 07.2020
BSc (Hons) - Biology, Neuroscience Pathway
Northumbria University
10.2016 - 07.2019
Access to Higher Education - Science
Gateshead College
10.2015 - 07.2016
VRQ Level 3 - Catering and Hospitality
Newcastle College
10.2010 - 07.2012
Personal Assistant / Carer
South Shields, UK
01.2010 - 01.2015
Chef – Hospitality and Catering
Bravi Restaurant / Jesmond Dene House (Training)
01.2010 - 01.2015