Eillen Scanlon
Support Worker
Swindon
Summary
Offering strong interpersonal and communication skills with compassionate approach to supporting individuals. Knowledgeable about active listening, problem-solving, and providing emotional support. Ready to use and develop empathy, patience, and teamwork in Support Worker role.
Overview
10
10
years of professional experience
Work History
Support worker
Complete care 24
Swindon
01.2024 - Current
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Led group activity programmes to support independence and encourage community inclusion.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Planned, prepared and served meals for a number of clients, strictly following prescribed dietary orders.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Administered medication with rigorous planning and recordkeeping.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
Sales assistant
Mega Motor Cycle Store
Swindon
01.2022 - 01.2024
- Updated product labelling and pricing to reflect discounts and offers.
- Processed returned or exchanged items and provided refunds to customers.
- Collaborated with sales managers to meet target quotas.
- Followed company procedures and guidelines for smooth retail operations.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Built lasting relationships with clients through customer service interactions.
- Maintained accurate records to track cash handling activities.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Gardener
Self Employed
Swindon
03.2015 - 01.2022
- Maintained and serviced garden machinery, increasing average equipment lifespan.
- Performed routine grass cutting and general maintenance of green spaces and communal areas.
- Skilfully performed wide range of garden-related tasks including weeding, mowing, strimming, pruning, hedge trimming and planting.
- Applied pesticides and herbicides to reduce infestations and support plant health.
- Mowed, trimmed and fertilised green spaces.
Education
GCSEs -
St Josephs RC Comprehensive School
Swindon 05.1987 - 09.1987
Skills
Personal care assistance
Meal preparation
Infection control knowledge
Client advocacy
Housekeeping management
Clean driving record
Accommodation-based support
Timeline
Support worker
Complete care 24
01.2024 - Current
Sales assistant
Mega Motor Cycle Store
01.2022 - 01.2024
Gardener
Self Employed
03.2015 - 01.2022
GCSEs -
St Josephs RC Comprehensive School
05.1987 - 09.1987