Eilish McGuire
Cumbernauld,Northlanarkshire
Summary
Accomplished professional with a strong foundation in organisational skills, attention to detail, and task prioritisation. Demonstrates exceptional verbal and written communication abilities, alongside expertise in client relationship management and people management. Proven track record in staff coordination, recruitment and training, as well as payroll administration. Committed to leveraging these skills to enhance operational efficiency and foster a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Depot manager
BGS
Glasgow
2023.01 - Current
- Implemented lean principles in the depot, improving operational efficiency.
- Oversaw planning, execution, and completion of projects
- Kept up-to-date records of inventory, avoiding stock discrepancies.
- Maintained strict adherence to company policies and legal regulations at all times .
- Built strong relationships with suppliers, securing quality products on time consistently.
- Oversaw depot operations, ensuring top-notch service delivery.
- Led a team of office staff and engineers.
- Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
- Managed depot staffing levels, sickness, absence and recruitment activities.
- Coordinated staff schedules to cover expected customer demand.
- Trained new staff members, enhancing their job performance and satisfaction.
- Reduced operational costs with budget management.
- Full responsibility for depot P&L, driving revenue growth and cost efficiency
Depot Supervisor
BGS
Glasgow
2021.04 - 2026.03
- Provide daily support to the depot & regional manager
- Ordering goods/equipment/materials
- Programming/scheduling works & engineers
- Stock management
- Site audits/ vehicle & van inspections
- Excellent IT skills
- Adhere to company standards and regulations, encouraging safe and efficient operations.
- Issue Risk assessments before works commence
- Ensure paper work is up to date and invoices are submitted in a timely manner
- Booking and coordinating training
Engineer Coordinator/Office Admin
Dessian
Cumbernauld, Northlanarkshire
2020.01 - 2021.01
- Answered phone calls and managed inquiries from customers and vendors.
- Opened, sorted and distributed incoming correspondence.
- Maintained accurate payroll records and submitted data to accounting department for processing.
- Coordinated office workflow to maximize productivity and labor resources.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
Administrator
McQueen's Dairy's
Glasgow
2019.01 - 2020.01
- Managed nursery and childminder accounts
- Submitted monthly reports to directors
- Adjusted delivery orders as required.
- Addressed and resolved customer complaints
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Customer Service/Retentions
Virgin Media
Bellshill, Northlanarkshire
2015.09 - 2018.08
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Followed up with customers regarding product functionality and overall satisfaction.
Education
Standard Grade -
Our Ladys High School
CumbernauldSkills
- Organizational skills
- Attention to detail
- Task prioritization
- Verbal and written communication
- Client relationship management
- People management
- Staff coordination
- Recruitment and training
- Payroll administration
Certification
- Standard Grade
- First aid
- IOSH-managing safely
References
References available upon request.
Timeline
Depot manager
BGS
2023.01 - Current
Depot Supervisor
BGS
2021.04 - 2026.03
Engineer Coordinator/Office Admin
Dessian
2020.01 - 2021.01
Administrator
McQueen's Dairy's
2019.01 - 2020.01
Customer Service/Retentions
Virgin Media
2015.09 - 2018.08
Standard Grade -
Our Ladys High School