Eilidh Ross Wilson
Isle of Skye,Broadford
Summary
Dedicated professional with extensive experience in customer service within hospitality and care sectors. Proven ability to engage diverse audiences, ensuring a welcoming atmosphere for all visitors. In-depth knowledge of Skye's landscapes, attractions, and history, facilitating authentic and memorable tours. Calm and reliable, holding a full clean UK driving license, ensuring safe and comfortable transportation for guests throughout the Highlands.
Overview
10
10
years of professional experience
Work History
Head Barista
The Market Kitchen
Broadford
05.2024 - Current
- Delivered exceptional customer service in a high-pressure environment, ensuring satisfaction and retention.
Traveling
New Zeland
11.2023 - 05.2024
- Assisted with native tree planting and gardening activities.
- Supported children with additional needs in childcare settings.
- Collaborated with individuals from diverse cultural backgrounds to enhance understanding.
- Developed adaptability, communication, and teamwork skills through varied experiences.
Relish
Portree
07.2022 - 10.2023
- Worked in a fast-paced hospitality setting, engaging with a wide range of customers including tourists, and providing excellent service.
Restaurant Manager
Ryan McCutchan
05.2021 - 06.2022
- Managed daily operations within a busy restaurant environment. Responsibilities included:
- Supervising staff and organising shifts
- Maintaining high customer service standards
- Building strong relationships with customers
- Ensuring smooth day-to-day running of the business
Social Care Worker
Carr Gomm
11.2018 - 12.2019
- Provided support to vulnerable individuals, demonstrating patience, empathy, and responsibility in a role requiring trust and professionalism.
Big Country (Kids Club & Day Care)
Crieff Hydro
01.2016 - 12.2018
- Supervised and engaged children in activities, ensuring a safe, fun, and inclusive environment.
Skills
- Excellent communication and interpersonal skills, with the ability to engage confidently with people from all backgrounds and nationalities
- Highly sociable, friendly, and approachable personality, with a natural ability to make others feel comfortable and welcome
- Experience working in fast-paced environments, demonstrating adaptability, organisation, and a calm approach under pressure
- Proven responsibility and reliability, with experience in roles involving childcare and social care, requiring patience, trust, and safety awareness
- Good knowledge and appreciation of Skye's landscapes, culture, and tourism industry, with an interest in storytelling and engaging with visitors
- Full clean UK driving licence, with a responsible and safety-focused attitude; willing to obtain D1 licence if required
Personal Information
Always been very social and have been told many times that I have the gift of the gab...
Additional information
Full, clean UK driving licence, Willing to obtain D1 licence if required
Languages
Gaelic
Elementary
A2
English
Proficient
C2
References
Available on request
Hobbies and interests
- Musical instruments
- Wild swimming
- Camping
- Hill climbing
I have a strong personal connection to the Isle of Skye, particularly the north end, with deep family roots in the area. I’m passionate about sharing its stories, heritage, and landscapes with others, and would take great pride in helping visitors experience what makes Skye such a special place.
Timeline
Head Barista
The Market Kitchen
05.2024 - Current
Traveling
New Zeland
11.2023 - 05.2024
Relish
07.2022 - 10.2023
Restaurant Manager
Ryan McCutchan
05.2021 - 06.2022
Social Care Worker
Carr Gomm
11.2018 - 12.2019
Big Country (Kids Club & Day Care)
Crieff Hydro
01.2016 - 12.2018