Overview
Work history
Education
Skills
Timeline
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Eilidh McAllister

Dundee

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Barista/Waitress/Bar

Mitchells/Forgans
Broughty Ferry, Dundee City
08.2019 - Current
  • Performed all opening and closing duties maintaining a high level of cleanliness of the working environment.
  • Refilling stock regularly, ordering fresh stock and recording out-of-stock items for re-ordering.
  • Making and serving beverages with speed, quality and consistency in a fast-paced environment.
  • Building rapport with customers and learning regular guests names and orders.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Collected card, gift card and cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Bistro manager

Balbirnie House Hotel
Markinch, Fife
12.2018 - 08.2019
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.

Keyholder/ Bar Staff/ Server

Mayfly
Dundee, Dundee City
06.2017 - 04.2018
  • Opening the venue, dealing with deliveries and any staffing issues.
  • Setting up venue for day ahead, checking for bookings and events.
  • Similar duties to previous jobs, see above.

Head Waitress

Old Course Hotel
St Andrews, Fife
06.2015 - 02.2017
  • Worked within a big team, my role was to oversee my section of the restaurant. Taking orders, communicating with kitchen and checking in with customers throughout their meal.
  • Delegating tasks throughout service between my Commis and overseeing the food runners and bar staff throughout service, offering assistance when required.

Education

HNC - Social sciences

Fife College
Kirkcaldy, Fife
09.2013 - 06.2014

Skills

  • Customer relations
  • Efficient payment processing
  • Stock management
  • Event coordination
  • Food safety understanding
  • Fine dining experience
  • Till balancing
  • Barista experience
  • Beer, wine and cocktail service

Timeline

Barista/Waitress/Bar

Mitchells/Forgans
08.2019 - Current

Bistro manager

Balbirnie House Hotel
12.2018 - 08.2019

Keyholder/ Bar Staff/ Server

Mayfly
06.2017 - 04.2018

Head Waitress

Old Course Hotel
06.2015 - 02.2017

HNC - Social sciences

Fife College
09.2013 - 06.2014

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Eilidh McAllister