Eilidh McAllister
Dundee
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Barista/Waitress/Bar
Mitchells/Forgans
Broughty Ferry, Dundee City
2019.08 - Current
- Performed all opening and closing duties maintaining a high level of cleanliness of the working environment.
- Refilling stock regularly, ordering fresh stock and recording out-of-stock items for re-ordering.
- Making and serving beverages with speed, quality and consistency in a fast-paced environment.
- Building rapport with customers and learning regular guests names and orders.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Collected card, gift card and cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Bistro manager
Balbirnie House Hotel
Markinch, Fife
2018.12 - 2019.08
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
Keyholder/ Bar Staff/ Server
Mayfly
Dundee, Dundee City
2017.06 - 2018.04
- Opening the venue, dealing with deliveries and any staffing issues.
- Setting up venue for day ahead, checking for bookings and events.
- Similar duties to previous jobs, see above.
Head Waitress
Old Course Hotel
St Andrews, Fife
2015.06 - 2017.02
- Worked within a big team, my role was to oversee my section of the restaurant. Taking orders, communicating with kitchen and checking in with customers throughout their meal.
- Delegating tasks throughout service between my Commis and overseeing the food runners and bar staff throughout service, offering assistance when required.
Education
HNC - Social sciences
Fife College
Kirkcaldy, Fife 2013.09 - 2014.06
Skills
- Customer relations
- Efficient payment processing
- Stock management
- Event coordination
- Food safety understanding
- Fine dining experience
- Till balancing
- Barista experience
- Beer, wine and cocktail service
Timeline
Barista/Waitress/Bar
Mitchells/Forgans
2019.08 - Current
Bistro manager
Balbirnie House Hotel
2018.12 - 2019.08
Keyholder/ Bar Staff/ Server
Mayfly
2017.06 - 2018.04
Head Waitress
Old Course Hotel
2015.06 - 2017.02
HNC - Social sciences
Fife College
2013.09 - 2014.06