Summary
Overview
Work history
Education
Skills
Timeline
Generic

EILEEN HAYDON

Summary

Passionate and results driven professional with experience across hospitality, care, spa, property management, and cleaning services. Skilled in supervising teams, managing daily operations, and delivering high-quality client experiences. Strong background in staff training, customer engagement, quality control, and maintaining premium service standards. Highly organised, reliable, and proactive, with proven ability to solve problems quickly, support business growth, and uphold exceptional brand reputation. Eager to bring strong leadership, professionalism, and dedication to any team.

Overview

2026
2026
years of professional experience
1
1
year of post-secondary education

Work history

Supervisory & Operations Support

Homeopoliss LTD
Bury St Edmunds, Suffolk
09.2024 - Current
  • Supervises and coordinates cleaners and contractors handling Airbnb and serviced accommodation units.
  • Conducts property inspections before and after guest stays to ensure high-quality standards.
  • Manages communication between property managers, guests, and cleaning teams to keep operations running smoothly.
  • Supports scheduling, allocating tasks, and ensuring staff are equipped and prepared for each job.
  • Provides feedback and guidance to cleaners to improve performance and maintain consistency.
  • Handles urgent issues such as last-minute guest requests, maintenance concerns, and reassigning staff when needed.
  • Ensures all cleaning procedures meet company guidelines and health & safety expectations.

Cleaning Supervisor / Team Lead

SparkleClean Experts Ltd
Bury St Edmunds, Suffolk
09.2025 - Current
  • Oversees teams working across commercial, end-of-tenancy, and Airbnb cleaning contracts.
  • Carries out quality-check visits to ensure jobs meet SparkleClean standards before client handover.
  • Trains new cleaners on procedures, products, checklists, and customer service expectations.
  • Communicates with clients professionally regarding job requirements, feedback, and scheduling updates.
  • Creates and maintains work rotas, ensuring efficient allocation of staff and resources.
  • Handles performance issues, supports staff development, and ensures high morale within the team.
  • Liaises directly with management to improve workflows and gather client feedback for continued service improvement.
  • Ensures compliance with company policies, H&S requirements, and confidentiality agreements.

SKN CLINIC Laser Practitioner

SKN CLINIC
  • Provided advanced laser and skin treatments tailored to client needs, ensuring exceptional results while maintaining a high standard of care.
  • Conducted detailed skin consultations and patch tests, assessing suitability for laser procedures and creating bespoke treatment plans.
  • Demonstrated expertise in laser hair removal, skin rejuvenation, pigmentation treatment, and acne scar reduction, ensuring compliance with safety protocols.
  • Built strong client relationships through expert advice, educating clients on pre- and post-treatment care to maximize effectiveness.
  • Maintained meticulous treatment records, client notes, and consent forms, ensuring compliance with industry regulations.
  • Worked closely with a team of aesthetic professionals to deliver a seamless, luxury client experience, enhancing clinic reputation and client retention.
  • Actively contributed to sales of skincare products and treatment packages, exceeding sales targets through professional recommendations.
  • Ensured strict adherence to infection control, laser safety, and health & safety guidelines, maintaining the highest standards of hygiene and professionalism.

BEDFORD LODGE HOTEL AND SPA- Therapist

BEDFORD LODGE HOTEL AND SPA
  • Delivered luxury spa treatments, including facials, massages, body scrubs, and holistic therapies, ensuring an exceptional guest experience.
  • Conducted in-depth consultations to assess client needs, providing professional recommendations for personalized treatments and homecare.
  • Maintained the highest standards of customer service and professionalism, fostering a welcoming and relaxing environment for all guests.
  • Ensured all treatments were performed in compliance with industry and brand protocols, maintaining strict hygiene and safety standards.
  • Worked collaboratively with the spa team to maximize bookings and upsell premium treatments and retail products, consistently achieving sales targets.
  • Managed treatment room presentation, ensuring cleanliness, ambiance, and equipment readiness for an optimal guest experience.
  • Stayed updated on the latest trends and techniques in spa and wellness, actively participating in ongoing training and professional development.
  • Provided exceptional aftercare advice, helping clients maintain the benefits of their treatments and encouraging repeat visits.

Biotec Esthetician on Holland America Cruise Line

Holland America Cruise Line
  • Delivered advanced Biotec facials and aesthetic treatments using cutting-edge technology to enhance skin health and rejuvenation for an international clientele.
  • Conducted personalized skin consultations and in-depth analysis, tailoring treatments to suit diverse skin types and concerns while providing expert skincare advice.
  • Specialized in non-invasive anti-aging treatments, microcurrent therapy, LED light therapy, and ultrasonic exfoliation, ensuring visible results and high client satisfaction.
  • Provided luxury spa experiences at sea, upholding the highest standards of service, professionalism, and hygiene in a fast-paced, high-end spa environment.
  • Educated guests on the benefits of Biotec technology and Elemis skincare products, driving retail sales and exceeding onboard revenue targets.
  • Built and maintained strong client relationships, encouraging repeat bookings and maximizing guest satisfaction throughout their cruise journey.
  • Adapted to the unique demands of a cruise ship environment, working flexible hours and providing services to clients from diverse cultural backgrounds.
  • Ensured strict adherence to safety protocols and international maritime health regulations, maintaining the spa’s impeccable reputation.

Education

ITEC LEVEL 4 SPA AND SALON MANAGEMENT - BEAUTY

Champneys Tring College
Tring, Hertfordshire
03.2024 - 11.2024

Skills

  • Team Leadership & Management
  • Sales & Client Development
  • Customer Service Excellence
  • Operational Management
  • Event Planning & Networking
  • Excellent Communication and Interpersonal Skills

Timeline

Cleaning Supervisor / Team Lead

SparkleClean Experts Ltd
09.2025 - Current

Supervisory & Operations Support

Homeopoliss LTD
09.2024 - Current

ITEC LEVEL 4 SPA AND SALON MANAGEMENT - BEAUTY

Champneys Tring College
03.2024 - 11.2024

SKN CLINIC Laser Practitioner

SKN CLINIC

BEDFORD LODGE HOTEL AND SPA- Therapist

BEDFORD LODGE HOTEL AND SPA

Biotec Esthetician on Holland America Cruise Line

Holland America Cruise Line

Similar Profiles

  • VALERIE RICHARDSVALERIE RICHARDS

    Supervisory Engineering Technician/Supervisory Management Analyst/Operations Research Analyst at District of ColumbiaSupervisory Engineering Technician/Supervisory Management Analyst/Operations Research Analyst at District of Columbia

  • Olajumoke LawalOlajumoke Lawal

    <ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust

  • LaTisha JohnsonLaTisha Johnson

    Supervisory Medical Support Assistant at Jesse Brown VA Medical CenterSupervisory Medical Support Assistant at Jesse Brown VA Medical Center

  • Shaquille JohnsonShaquille Johnson

    Front Desk Associate at Aloft HotelFront Desk Associate at Aloft Hotel

  • Trevar MacumberTrevar Macumber

    Network Field Technician at Viaero WirelessNetwork Field Technician at Viaero Wireless

Create profile
EILEEN HAYDON