EIGILE NJOKU
Peterborough,PTE
Summary
Dedicated Customer Service professional with more than 3years knowledge of customer service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with a long or short organizations goals in minds
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pietausim Restaurants
10.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- managing a high levels of customer queries and meeting each before deadline date
Team Leader
Dalehead Foods
12.2020 - 06.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisting with new member enrolment
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Skills
- Consultative Sales
- Account Updating
- Information Security
- Paperwork Processing
- Team collaboration
- multitasking and adaptability
Languages
Lithuanian
Native language
English
Advanced
C1
Russian
Advanced
C1
Timeline
Customer Service Representative
Pietausim Restaurants
10.2022 - 02.2023
Team Leader
Dalehead Foods
12.2020 - 06.2022
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