Ehtzaz Ahmed
Manchester
Summary
Proactive Civil Engineering graduate with expertise in project management, surveying, structural analysis, and geotechnical engineering. Demonstrates strong proficiency in industry-standard software such as AutoCAD (2D/3D), SketchUp, and ANSYS, underpinned by a solid understanding of core civil engineering principles. Known for excellent problem-solving and communication skills, with a proven ability to contribute to complex projects within dynamic, multidisciplinary teams. Committed to continuous learning and professional development, with a track record of meeting deadlines, driving process improvements, and adapting effectively to change. Fluent in English and Urdu; brings reliability, responsibility, and a positive, collaborative approach to every role.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Aviation Security Officer
Manchester Airport Group
Manchester
10.2024 - 04.2025
- Conducted hand and body searches on over 500 passengers and staff per shift, ensuring professionalism and adherence to security protocols.
- Operated advanced security equipment, including X-Ray machines and body scanners, contributing to a 100% accuracy rate in identifying prohibited items.
- Patrolled airport premises, enhancing safety by identifying potential security risks, and acted swiftly to mitigate any threats.
- Validated staff ID cards and passenger boarding passes, maintaining secure access to restricted areas.
- Delivered excellent customer service, maintaining a positive and safe experience for passengers through clear communication and assistance during security procedures.
- Consistently adhered to aviation security regulations, improving overall airport safety standards and reducing security breaches by 10%.
Admin
NRI Medical LTD
Manchester
07.2023 - 06.2024
- Managed and organised over 100 client case files, ensuring accurate documentation and communication with stakeholders.
- Handled confidential medical data and prepared 50+ reports, improving internal processes and aligning with industry standards.
- Liaised between clients, insurance groups, and medical professionals, ensuring timely service and smooth communication across all parties.
- Maintained precise client records, reducing errors by 15% through attention to detail and consistent tracking.
- Chaired weekly team meetings, recording and distributing meeting minutes, and providing operational reports to senior management.
Passenger Service Agent
EasyJet
Manchester
01.2023 - 06.2023
- Assisted over 200 passengers weekly with check-in procedures, flight queries, and luggage restrictions, demonstrating strong communication and customer service skills.
- Verified travel documents, issued boarding passes, and ensured compliance with safety protocols, maintaining a 100% compliance rate.
- Addressed special assistance requests, providing tailored support and ensuring a seamless travel experience for passengers.
- Identified and reported security concerns, such as suspicious behaviour or unattended baggage, ensuring prompt action by security personnel.
Customer Service Advisor
SITEL LTD UK
Manchester
06.2021 - 09.2021
- Managed 50+ outbound calls daily, improving customer engagement and problem-solving efficiency.
- Increased customer retention by 20% through clear communication and effective complaint resolution.
- Excelled in a remote work environment, consistently meeting targets and maintaining high customer service standards.
Education
Bachelor of Engineering - Civil Engineering
University of Salford
Salford 09.2019 - 07.2023
A-Levels - Construction and Built Environment
The Manchester College
Manchester 09.2016 - 08.2019
High School - GCSE
Burnage Academy for Boys
Manchester 09.2011 - 08.2016
Skills
- AutoCAD (2D/3D)
- SketchUp
- ANSYS
- Finite Element Analysis (FEA)
- Civil Engineering Surveying
- Geotechnical Analysis
- Project Management
- Risk Assessment
- Microsoft Word/Excel/PowerPoint
- Scheduling
- Resource Allocation
- Problem-solving
- Mathematical Analysis
- Critical Thinking
- Work under Pressure
- Decision-Making under Stress
Affiliations
- I am passionate about staying ahead of the latest trends and innovations in civil engineering. To fuel this passion, I am a subscriber of the "New Civil Engineer" magazine and attend webinars hosted by the Institution of Civil Engineers (ICE) as a student member. I enjoy honing my skills in AutoCAD by working on personal projects, enhancing my proficiency with the software. Beyond my professional interests, I play football weekly, and have a keen interest in cars, often delving into the latest advancements in car technology and design.
Timeline
Aviation Security Officer
Manchester Airport Group
10.2024 - 04.2025
Admin
NRI Medical LTD
07.2023 - 06.2024
Passenger Service Agent
EasyJet
01.2023 - 06.2023
Customer Service Advisor
SITEL LTD UK
06.2021 - 09.2021
Bachelor of Engineering - Civil Engineering
University of Salford
09.2019 - 07.2023
A-Levels - Construction and Built Environment
The Manchester College
09.2016 - 08.2019
High School - GCSE
Burnage Academy for Boys
09.2011 - 08.2016
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