Ehsen Sultan

• Worked as a senior developer for US based clients (Altice USA and CSPIRE)
• Adapted to different languages and technologies based on project requirements.
• Continuous communication with the client in order to understand the new requirement, analyze it and give a deadline for it to be delivered.
• Integrated various communication and software technologies to meet client needs.
• Coordinate with various developers, project managers and analyst to prepare designs for new applications and document all processes to ensure effective evaluation of all applications
• Monitor and recommend changes if required to all PL/ SQL packages and provide stored procedures
• Work independently on all critical requirements given by the client.

• Evaluating customer enquiries and assisting in the selection of appropriate equipment to meet the customer requirements
• Preparation of technical and commercial proposals
• Evaluating customer requirements and to analyze the best possible proposal for the customer
• Responsible for configuration, checking, and overall support
• Work closely with the technician on planning and implementation
• Maintain a regular quality check of the clients and help them in the required area
• Fill the customer information (Name, Customer id, payment made, etc) using SQL in customer CRM
• Train the clients by giving them the demo of the dialer
• Making the clients understand how to fetch out different kinds of reports and monitor real time campaigns using different features in the CRM
• Responsible for doing presales of a client in which the ports, bandwidth, router and server configuration, internet speed are checked.

• Undertake system fault finding, diagnosis, repair and re-commissioning tasks (as necessary).

• Undertake system fault finding, diagnosis, repair and re- commissioning tasks (as necessary).to be operational. Interfacing with the Service Desk Agents and the incident management tool to accurately record all actions undertaken.
• Provided professional services and support in a dynamic work environment.
• Evaluating customer enquiries and assisting in the selection of appropriate equipment to meet the customer requirements.
• Work closely with the technician on planning and implementation.
• Maintain a regular quality check of the associates and help them in the required area.