Restaurant Manager
Peck & Yard
Chorlton cum Hardy, Manchester
01.2017 - 05.2019
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.