Ehsan Ahmed
Oldham, Greater Manchester,United Kingdom
Summary
I'm a proud first-class Accounting and Finance graduate from Manchester Metropolitan University, equipped with a solid theoretical grasp of financial accounting, financial reporting, and business analysis. While I'm just starting out in my career, I've honed some great problem-solving, analytical, and communication skills through my academic projects and studies. I now look forward to translate my knowledge into a practical entry-level accounting or finance position, and I'm enthusiastic about learning, growing, and adding value to a dynamic finance team.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Senior Customer Service Advisor
Virgin Media/O2
Wythenshawe
10.2024 - 09.2025
- Support During Tough Times: Provide caring assistance to customers navigating life’s difficulties (Bereavement & Critical Illness), including sensitive handling of account changes, suspensions, and cancellations.
- General Customer Care: Addressing customer questions about broadband, TV, mobile packages, billing, issues, and account modifications (like address changes or service upgrades/downgrades).
- Resolving Problems: Assisting with service disruptions, fixing technical problems, and addressing complaints to ensure customers are happy and find solutions quickly.
- Managing Billing and Accounts: Handling billing questions, processing payments, setting up payment plans, and updating accounts as per customer requirements.
Steward
Showsec
Manchester
05.2022 - 12.2024
As an Event Safety Steward with Showsec, I had the wonderful opportunity to ensure the safety, security, and comfort of attendees at prominent events across the UK, especially focusing on the AO Arena based in Manchester and the Etihad Stadium. My job involved directly interacting with the public, managing crowds, and keeping order during large-scale events.
Retail Assistant- Kiosk
Manchester United Football Club
Manchester
08.2021 - 09.2023
- Customer Service: I delivered warm and efficient service to thousands of enthusiastic fans, helping with their food and drink orders, answering their questions, and ensuring they had a fantastic matchday experience.
- Handling Transactions: I accurately managed card transactions, quickly processed sales, and provided change in accordance with company policies.
- Stock Management: I kept a close eye on stock levels, making sure our kiosks were well-stocked with food, drinks, and merchandise before and during events. I also reported any low stock levels to management to ensure we were always replenished.
- Team Collaboration: I collaborated closely with other kiosk staff and supervisors to ensure smooth operations and quickly address any issues that arose.
Education
Bachelor of Science - Accounting and Finance
Manchester Metropolitan University
09.2021 - 07.2024
A-Levels -
Oldham Sixth Form College
09.2019 - 08.2021
GCSE'S -
North Chadderton School
09.2014 - 06.2019
Skills
Soft Skills:
- Strong Communication: Able to express information clearly, both in writing and verbally, to a variety of audiences
- Teamwork: Enjoy working in collaborative settings while focusing on achieving team objectives
- Adaptability: Quick to embrace new situations and eager to learn new tools or systems with ease
- Critical Thinking: Skilled at logical analysis and making informed decisions based on thorough evaluation of situations
- Time Management: Proficient at prioritizing tasks to meet deadlines and juggling multiple responsibilities effectively
- Attention to Detail: Committed to ensuring accuracy and consistency in tasks, particularly with numerical or written data
Hard Skills:
- Financial Literacy: Solid grasp of basic financial principles, like budgeting, forecasting, and financial analysis
- Microsoft Office Suite: Skilled in Word, Excel, and PowerPoint for engaging presentations
- Data Analysis: Fundamental understanding of interpreting and analysing data using tools such as Excel or Google Sheets
- Problem Solving: Capable of identifying issues, analysing them, and creating effective solutions
Certification
All certificates below are endorsed from the institute of hospitality and are CPD certified:
- Disability awareness
- Customer service
- Health and safety level 2
- Food safety level 1
Accomplishments
- I was ranked highly in the Amplify Me x Morgan Stanley Finance Accelerator! This competitive program is all about giving participants practical insights and hands-on experience in the world of finance. Throughout the course, I underwent intensive training covering key financial principles like financial modelling, valuation techniques, and investment strategies, all while tackling real-world challenges faced by top financial institutions.
- I successfully completed the Sage Accounting Unit and gained hands-on experience with one of the leading accounting software platforms in the industry. Through practical exercises, I became proficient in using Sage Accounting to generate financial statements, manage cash flow, and perform bookkeeping tasks, giving me the technical skills I need to make a positive contribution in a finance or accounting role.
- I completed the National Citizen Service (NCS) program right after my GCSEs! It’s a fantastic initiative focused on building leadership, teamwork, and social responsibility. Throughout the program, I took part in various outdoor challenges, community projects, and personal development workshops that really helped me boost essential life skills like communication, problem-solving, and project management. I also teamed up with classmates to plan and carry out a social action project, which gave me hands-on experience in teamwork and planning, while also making a positive impact on our local community.
Affiliations
- Football Enthusiast- Love Playing & Watching
- Maintaining A Healthy Lifestyle- Staying Active & Eating Clean
- Exploring Nature, Hiking, Travelling Abroad
- In My Spare time: Cooking, Reading Books, Watching Movies & Box Sets, Spending Time With Friends & Family
References
References available upon request.
Timeline
Senior Customer Service Advisor
Virgin Media/O2
10.2024 - 09.2025
Steward
Showsec
05.2022 - 12.2024
Bachelor of Science - Accounting and Finance
Manchester Metropolitan University
09.2021 - 07.2024
Retail Assistant- Kiosk
Manchester United Football Club
08.2021 - 09.2023
A-Levels -
Oldham Sixth Form College
09.2019 - 08.2021
GCSE'S -
North Chadderton School
09.2014 - 06.2019
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