Ehimwenma Agho
HULL,England
Summary
Skilled professional with vast experience in human resource, customer service and client care looking for a new and challenging role in hospitality, care industry, warehouse and other general labour roles. Demonstrates exceptional communication, reliability, and hardworking nature with a proven track record in leadership and administrative roles. Adept at conflict resolution, organisational skills, and team collaboration. Proficient in CRM systems, customer retention tactics, and advanced product knowledge. Committed to ethical decision making and continuous professional development. Proven success at improving customer retention through exceptional service and account management. Ready to use and develop customer service, teamwork, and conflict resolution skills in a new role.
Overview
8
8
years of professional experience
Work History
Customer service officer
Benin Electricity plc(BEDC)
Benin city, Nigeria
01.2023 - 01.2025
- Utilised strong communication skills for handling customer complaints effectively.
- Interpreted data trends and transactional surveys to maximise engagement opportunities.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Audited calls and service levels to maintain high standards.
- Maintained excellent client satisfaction by providing in-depth support.
- Advised customers on availability, pricing and location of products.
- Engaged in team-building activities to build rapport with staff.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Implemented customer follow up to uphold service standards.
- Registered customer information to maintain accurate records.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Met daily targets by efficiently managing workload within set timelines.
- Handled in-person, email and mailed correspondence.
- Monitored market trends and updates to deliver compliant, current engagement services.
- Managed difficult customer situations for maintaining company reputation.
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Completed customer orders with speed and accuracy.
- Increased customer satisfaction by resolving issues.
- Developed appropriate resources to meet needs of diverse audiences.
Customer service officer
Access Bank plc
Abuja, Nigeria
05.2022 - 01.2023
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Audited calls and service levels to maintain high standards.
- Obtained feedback from customers to improve service experience.
- Responded to and summarised customer complaints and feedback.
- Explained benefits and advantages of different product and service offerings to customers.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Advised customers on availability, pricing and location of products.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Interpreted data trends and transactional surveys to maximise engagement opportunities.
- Delivered high-quality service with attention to detail and professionalism.
- Maintained excellent client satisfaction by providing in-depth support.
- Recorded information about inquiries and complaints within internal database.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Utilised strong communication skills for handling customer complaints effectively.
- Responded to customer queries and provided excellent customer service.
- Applied conflict management to stressed and concerned customers.
- Streamlined information flow through organised record keeping.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Improved customer satisfaction by providing prompt and efficient service.
- Offered current, accurate advice on optional solutions for concerns.
- Increased client retention by 10% through outstanding account management.
- Implemented customer follow up to uphold service standards.
Customer care executive
United Bank of Africa
Benin city, Nigeria
12.2021 - 03.2022
- · Improved customer’s satisfaction by 10% in 3 months.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Trained new staff members on company policies and service level standards to uphold reputation.
- Engaged in constructive feedback sessions to enhance performance skills.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
- Developed marketing plans to support department strategies.
- Complied diligently with data privacy rules, safeguarded confidential client information.
- Handled customer support queries daily, exceeding company target by 100%.
- Conducted market research to understand customer base and enhance products.
- Predicted and interpreted consumer trends to improve product offerings.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
Estate officer
Festus Obayiuwana&co
Benin city, Nigeria
01.2017 - 08.2019
- Gathered property information using reliable sources.
- Maintained high occupancy rates through proactive marketing strategies and excellent customer service.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Improved estate efficiency with the implementation of updated management systems.
Education
MSc - Business Management
University of Hull
London 01.2025 -
Higher National Diploma - Estate Management and Valuation
Auchi Polytechnic Auchi
Nigeria 01.2017 - 11.2019
National Diploma - Estate Management and Valuation
Auchi polytechnic Auchi
Nigeria 01.2014 - 11.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Research skills
- Critical thinking
- Effective communication
- Reliability
- Flexibility
- Leadership
- Administrative skills
- Team player
- Conflict resolution
- Organizational skills
- Resource allocation
- Customer queries
- Sales support
- Staff disciplinaries
- CRM
- Customer retention tactics
- Point of sale systems
Custom
I enjoy reading, online research and travelling.
Timeline
MSc - Business Management
University of Hull
01.2025 -
Customer service officer
Benin Electricity plc(BEDC)
01.2023 - 01.2025
Customer service officer
Access Bank plc
05.2022 - 01.2023
Customer care executive
United Bank of Africa
12.2021 - 03.2022
Estate officer
Festus Obayiuwana&co
01.2017 - 08.2019
Higher National Diploma - Estate Management and Valuation
Auchi Polytechnic Auchi
01.2017 - 11.2019
National Diploma - Estate Management and Valuation
Auchi polytechnic Auchi
01.2014 - 11.2016
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