EBOJIE EHIABHI
Lagos,NAY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Startup Founder
EC Images Ltd
02.2017 - Current
- Increased company growth by developing and implementing innovative business strategies.
- Established strong partnerships with key industry players for greater market presence.
- Secured funding for the startup by delivering persuasive pitches to investors.
- Assembled and led a high-performing team, fostering a culture of collaboration and innovation.
- Identified new market opportunities, driving expansion efforts into untapped sectors.
- Developed sales strategies that resulted in increased revenue generation year over year.
- Negotiated strategic partnerships for mutual benefit, expanding the company''s reach in the industry.
- Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Created organization's mission and vision statements for use by employees.
- Prepared annual budgets with controls to prevent overages.
- Formulated and executed strategic initiatives to improve product offerings.
Customer Service Executive
First Bank Nigeria Plc.
01.2017 - 01.2019
- Form new customer relationships and maintain existing ones
- Product sales and cross-selling
- Ensuring that complaints are handled promptly and within the turnaround time
- Customer care and complaint handling
- Account opening and account maintenance.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Sales Executive
May and Baker Nigeria Plc.
01.2016 - 01.2017
- Identifying and attracting potential customers
- Managing existing customer relationship
- Scouting for new business opportunities
- Reviewing sales performance
- Negotiating sales contracts
- Meeting sales targets.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Procurement Officer
Portland Paints and Products Nigeria Plc. Now CAP Plc.
01.2015 - 01.2016
- Creating Purchase Orders
- Inventory Management (Raw materials and Stationaries)
- Creating Purchase Budgets And Planning Expenditures
- Creating Buying Schedules
- Processing Vendor Payments
- Sourcing for Vendors.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
- Conducted risk assessments for supply chain disruptions and implemented contingency plans accordingly to minimize impact on business operations.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Developed and strengthened supplier relationships.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
Media Planning Officer
Adgenda Media Ltd.
01.2014 - 01.2015
- Analysis of client’s media briefs
- Analysis of rate cards
- Media buying selection and outlet selection
- Creation of media plans
- Media buying execution
- Evaluation of media strategy.
- Created visually appealing reports and presentations to communicate complex planning concepts clearly to diverse audiences.
- Coordinated cross-functional teams for the successful execution of large-scale development projects, balancing multiple priorities effectively.
- Conducted thorough site analyses to identify potential challenges or opportunities within proposed developments, optimizing project outcomes.
- Advised clients on zoning regulations and permit requirements, ensuring smooth navigation of bureaucratic processes for project completion.
- Negotiated contracts with vendors and consultants as needed for specialized services or products related to project needs.
- Established strong working relationships with clients, community members, and colleagues alike, fostering collaborative problem-solving environments.
- Provided support, structure and guidance to drive organizational planning efforts.
- Facilitated coordination across entities to provide actionable information and knowledge.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Education
Master of Science - Management
University of Lagos
Lagos, Nigeria01.2020
Bachelor of Science - Marketing
Babcock University
Ilishan Remo, Ogun State01.2014
Customer Relationship
New Horizons Nigeria
Ikeja, Lagos State01.2014
PSENSE Employability Skills Certification - Employability
Poise Nigeria Limited
Pinnock Beach Estate, Lekki01.2014
Skills
- Board Reporting
- Data-Driven Decision Making
- Customer Acquisition
- Emotional Intelligence
- Effective Communication
- Digital Marketing
- Sales Presentations
- Cross-functional Collaboration
- Video Production
- Customer Retention
- Product Launches
- Lead Generation
- Team Leadership
- Event Planning
- Budget Management
- Competitive Analysis
- Strategic Planning
- Influencer Partnerships
- Branding
- Market Research
- Content Creation
- Business Needs Analysis
- Client Relationship Management
- Excellent Communication
- Customer Service
- Conflict Resolution
- Product Knowledge
- Problem Solving
- Post-Production Editing
- Art Direction
- Image Retouching
- Visual Storytelling
- MS Office
- Teamwork and Collaboration
- Masking and Compositing Expertise
- Custom Brush Utilization
- Adobe Photoshop
- Canva
- Advanced Photo Manipulation
- Adaptability to New Tools
- Continuity Monitoring
- Virtual Set Experience
- Camera Operation Expertise
References
- Mr. Lanre Da-silva, Regional & National Director, Every Home for Christ, Nigeria, NO. 7, Adekunle Akala Street, Ajao Estate, Lagos, Nigeria, +234-808-598-7434
- Mr Ladi Arowa, Managing Director/CEO, Adgenda Media, No. 3b, Alade Close, Ikeja, Lagos, Nigeria, +234-802-319-0223
- Mr Chukwuka, May & Baker Nigeria Plc., 3/5 Sapara Street, Industrial Estate, Ikeja, Lagos, +234-802-300-4880
Languages
English
Proficient
C2
Timeline
Startup Founder
EC Images Ltd
02.2017 - Current
Customer Service Executive
First Bank Nigeria Plc.
01.2017 - 01.2019
Sales Executive
May and Baker Nigeria Plc.
01.2016 - 01.2017
Procurement Officer
Portland Paints and Products Nigeria Plc. Now CAP Plc.
01.2015 - 01.2016
Media Planning Officer
Adgenda Media Ltd.
01.2014 - 01.2015
Master of Science - Management
University of Lagos
Bachelor of Science - Marketing
Babcock University
Customer Relationship
New Horizons Nigeria
PSENSE Employability Skills Certification - Employability
Poise Nigeria Limited