Eguabor Ighalo
West Bromwich,Sandwell
Summary
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
Friendly Bartender with exceptional serving and marketing skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
German Market
Birmingham , West Midlands
2022.11 - Current
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Bar cashier
44 Lounge Birmingham
Birmingham , West Midlands
2021.08 - 2023.06
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
NVQ Level 1 - Hospitality Management
Sandwell College
Sandwell 2018.02 - 2019.11
Skills
- Suggestive selling
- Beer, wine and cocktail service
- Enthusiastic communicator
- Hospitality expertise
- Outstanding customer service
- Training and development
- Bar cleaning and maintenance
- Problem solving
- Expert multitasker
- Alcohol order processing
- Strong communication
- Organised and reliable
- Marketing and sales experience
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
German Market
2022.11 - Current
Bar cashier
44 Lounge Birmingham
2021.08 - 2023.06
NVQ Level 1 - Hospitality Management
Sandwell College
2018.02 - 2019.11
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