Eglantina Sillo

Scheduling Manager | Right at Home
October 2025 – Present

• Promoted from Field Care Supervisor to Scheduling Manager in recognition of strong performance, leadership, and operational expertise.
• Coordinate and manage daily staff rotas, ensuring care professionals are matched appropriately to service users based on location, skills, experience, and compatibility.
• Optimise scheduling to ensure efficient coverage of care packages while maintaining continuity of care and high service standards.
• Build and maintain positive relationships with service users and their families, acting as a key point of contact for care-related matters.
• Liaise effectively with external professionals and organisations, including social workers, NHS teams, and other healthcare providers, to support service users' needs.
• Respond promptly to changes in care requirements, staff availability, and emergency situations, ensuring minimal disruption to service delivery.
• Participate in the on-call rota, providing out-of-hours support to care staff, service users, and families, and managing urgent operational issues.
• Handle emergency staffing requirements and last-minute schedule changes to ensure uninterrupted care delivery.
• Monitor care schedules and staffing levels to ensure compliance with company policies and regulatory requirements.
• Support care staff through effective communication, guidance, and problem-solving to maintain quality care delivery.
• Demonstrate excellent organisational and time-management skills while managing multiple priorities in a fast-paced environment.
• Remain calm and effective under pressure, making informed decisions in challenging and time-sensitive situations.

• Conducted individual and family interviews to evaluate needs and determine required interventions.
• Maintained comprehensive case history records and authored detailed reports on observations, diagnoses, and treatment plans.
• Collaborated with social service agencies and healthcare providers to develop individualized client plans.
• Organized staff schedules to ensure consistent care coverage for all clients.
• Delivered hands-on care to clients while demonstrating best practices to support care staff.
• Supervised and guided care staff in providing high-quality support for clients in their homes.
• Coordinated with healthcare professionals to enhance client care and promote overall well-being.
• Facilitated communication among clients, families, and healthcare providers to ensure cohesive delivery of care.

• Ensured the processes of all patient paperwork and administration, as well as ensuring that all necessary funding is in place for the duration of the individual's admission.
• Processed invoices and financial data with strong eye for detail.
• Updated client records with strong attention to confidentiality, maintaining full GDPR compliance.
• Liaised with consultants and medical secretaries to ensure private medical insurance is in place prior to admission and is maintained throughout their stay.
• Kept files organised and up-to-date for accurate record keeping purposes.
• Submitted timely stationary orders, researching cost-efficient suppliers to reduce spending.
• Sent daily occupancy reports to senior management team and related NHS trusts.
• Updated patient details within Priory systems, ensuring accuracy of all data input.
• When no Private Enqueries Team at location, handled external and internal admissions enquiries, directing quiries as appropriate.
• Ensured that all documentation is correctly filed, in order that financial auditors can be satisfied via the efficient recovery of key documents of initial entry.
• Provided cover and support to the wider team and site during peak periods.

• Established friendly rapport with patients to promote positive health and wellbeing.
• Promptly reported low stock levels of healthcare equipment and materials.
• Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
• Promoted and encouraged independence while assisting patients with daily routines.
• Charted patient information such as mood changes, mobility activity and daily inputs and outputs.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
• Documented care plans, completed regular checks on patients' vitals, condition and recovery.

• Greeted tour members upon arrival to specific meeting locations, providing introductions and assisting with luggage as needed.
• Maintained detailed written documentation of daily activities including necessary incident reports.
• Delivered an excellent first impression to the tour by greeting tourists in a warm, polite and friendly manner.
• Delivered enjoyable customer experience by adding entertaining activities, performances and jokes when appropriate.
• Undertook extensive research into local hotspots to plan enjoyable tours tailored to client requirements.
• Maintained extensive knowledge of travel sites, tourist attractions and related ares to efficiently answer customer queries.
• Communicated on various languages , including English and Greek to provide an inclusive environment for non-native speakers.
• Independently planned exciting, entertaining, factual and historical activities for group tour, completed as requested by guests.

• Assisted customers with a wide selection of products and services.
• Shared comprehensive brand and product knowledge to maximise sales.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Demonstrated products using exceptional presentation skills.
• Opened and closed store by following security and cleaning protocols.