Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Egbutu Ebuka

Egbutu Ebuka

Hatfield,Hertfordshire

Summary

Highly motivated and customer-oriented hospitality professional with over five years of experience in front desk operations and guest services. Seeking a challenging role in a dynamic hotel where I can leverage my skills and expertise to enhance guest satisfaction and contribute to the overall success of the organization.

Overview

9
9
years of professional experience
8
8
Certification

Work History

Warehouse Operator

Yodel
Hatfield, Hertfordshire
03.2024 - Current
  • Offloading and unloading of parcels from the trucks.
  • Placing parcels on the automated machines that will dispatch it to their different destinations.
  • Maintained a clean and healthy environment every day after work.
  • Able to lift 20kg - 25kg worth of goods.

Front Desk Officer

Luxury Hotel
London
05.2019 - Current
  • Managed guest check-in and check-out procedures efficiently, ensuring a high level of customer satisfaction
  • Addressed guest inquiries and resolved issues promptly, enhancing overall guest experience
  • Coordinated with housekeeping and maintenance departments to ensure room readiness and guest comfort
  • Processed payments, handled billing discrepancies, and maintained accurate financial records
  • Trained and supervised junior front desk staff, fostering a collaborative and professional work environment.

Guest Service Agent

Premier Inn
Manchester
06.2017 - 04.2019
  • Delivered exceptional customer service by anticipating guest needs and providing personalized service
  • Assisted with reservations, cancellations, and special requests, ensuring seamless guest experiences
  • Collaborated with the sales team to promote hotel amenities and services, contributing to increased revenue
  • Conducted daily audits of cash drawers, ensuring accurate financial reporting and compliance with company policies
  • Handled guest complaints with professionalism, achieving high guest satisfaction scores.

Housekeeper

Pearless and Flawless Cleaners
Anambra, Nigeria
09.2016 - 05.2017
  • Vacuumed and steamed carpets, curtains and upholstered furnitures.
  • Swept, mopped, waxed and polished floors delivering pristined finish.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Maintained clean, safe environment for guests and staff, strictly following infection control policies.
  • Interacted positively and professionally with residents, maintaining excellent service standards.

Accounting Intern

Zenith Bank
Lagos
06.2015 - 12.2015
  • Assisted in the preparation of financial statements and reports, gaining hands-on experience in accounting practices
  • Conducted account reconciliations and monitored transactions to ensure accuracy and compliance
  • Supported the finance team with data entry, filing, and other administrative tasks
  • Participated in audits and compliance checks, contributing to the overall financial integrity of the organization.

Kitchen Assistant

Maas Gate Hotels
Abuja, Nigeria
01.2016 - 08.2016
  • Assisting chefs in food preparation tasks such as chopping vegetables, cutting meat, and preparing sauces. Assisting in receiving, storage, and organization of food supplies and ingredients.
  • Supporting kitchen staff during peak service times by performing tasks such as plating dishes, garnishing plates, and ensuring that orders are prepared and delivered promptly to customers, operating dishwashing equipment to clean dishes, utensils, and kitchen equipment.
  • Adhering to health and safety guidelines and regulations to ensure a safe working environment for all kitchen staff.

Education

Msc - Business Management

University of Hertfordshire
Hatfield, Hertfordshire
01.2024 -

Bachelor Of Science - Accounting

Nnamdi Azikiwe University
Anambra, Nigeria

Skills

  • Excellent customer service and communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong organizational and multitasking abilities
  • Knowledge of hospitality management software (Opera, Amadeus)
  • Ability to work effectively in a fast-paced environment
  • Detail-oriented with strong problem-solving skills
  • Hospitality Management
  • Customer Service Management
  • Professional Relationships
  • Time Management

Certification

  • Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute, 2018
  • Basic First Aid Certification – British Red Cross, 2017
  • Hand Hygiene explained - The British institute of cleaning science BICSC, 2024
  • Basic Life Support Training - Utopian Care Services, 2023
  • Fire Safety - Flexebee, 2024
  • Learning Disability Awareness - Flexebee, 2024
  • Health and Safety Awareness - Flexebee, 2024

Work Preference

Work Type

Full TimePart TimeContract Work

Timeline

Warehouse Operator

Yodel
03.2024 - Current

Msc - Business Management

University of Hertfordshire
01.2024 -

Front Desk Officer

Luxury Hotel
05.2019 - Current

Guest Service Agent

Premier Inn
06.2017 - 04.2019

Housekeeper

Pearless and Flawless Cleaners
09.2016 - 05.2017

Kitchen Assistant

Maas Gate Hotels
01.2016 - 08.2016

Accounting Intern

Zenith Bank
06.2015 - 12.2015

Bachelor Of Science - Accounting

Nnamdi Azikiwe University

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Egbutu Ebuka