Efe Radiat Okeaya-Inneh
PRESTON,Lancashire
Summary
Recent graduate in human resources with a passion for fostering relationships, enhancing product/service performance, and seeking experience in both classic and non-traditional projects. Understanding of creating projects with clearly defined quality, growth, and satisfaction goals. Possesses an optimistic outlook and the versatility to fit in and contribute significantly to a variety of teams. Proactive time management and organising abilities to prioritise tasks and meet deadlines in fast-paced environments. Working knowledge of customer-facing environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Support Worker (Young Adults in Care)
Priory Group
PRESTON, lancashire
2023.04 - Current
- Maintained current understanding of developments in safeguarding, and professional social care.
- Encouraged service user engagement and participation.
- Developed strong rapport with young people on 1:1 and group basis.
- Strengthened young people's ability to navigate risk and challenge.
- Attended to needs during challenging situations by offering advice and compassion.
- Practised privacy and confidentiality to adhere to guidelines and protocols.
Personal Banking Advisor
Capita
Preston, Lancashire
2022.10 - 2022.12
- Liased with customers to ensure correct amount details for payments
- Efficiently handled 20 or more calls daily
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded customer communications to maintain proper documentation.
- Promoted bank products and services to new and existing customers.
Customer Service Advisor
HGS
Preston, Lancashire
2018.07 - 2018.10
- Offered detailed advice on product and service benefits.
- Achieved approximately more than 90% call success rate
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Registered and updated accurate customer information on database.
- Established positive relationships with clients by going extra mile to build rapport.
- Liaised with team to develop strategies in improving customer service.
- Transferred customer calls to respective department or personnel to address specific issues.
Education
Master of Science - Human Resources
University of Central Lancashire
Preston 2001.04 -
Bachelor of Arts - Film Production
University of Central Lancashire
Preston 2015.09 - 2019.07
Skills
- Strong Organisational Skills
- Stakeholder management
- Project scheduling
- Strategic planning
- Effective Communication Skill
- Project planning and development
- Budgeting
- Team Bonding
- Problem Solving Skills
Languages
English
Native
projects
- Completed the production of a documentary and one short film in a 4 week time frame.
- organised and conducted two auditions, issued open calls with more than 300 participants, and cast the project.
- Managed 25 cast and crew members in rapidly changing environment's
- Created and managed production schedules
- Developed project budgets with a maximum budget of £8000 to predict and control overall project expenditures.
- Planned shooting schedules
- Trained crew members in the best story-development techniques to promote creative production methods
- Aided executive producer in selecting editorial focus and quality of content
- Maintained schedules, managed deadlines and interfaced with teamates to support production activities
- Interacted positively with cast and crew members
- Decreased delay times by proactive project management and monitoring to ensure successful and timely completion
Certification
- Google Project Management Certification - 7/10/23-current
Timeline
Support Worker (Young Adults in Care)
Priory Group
2023.04 - Current
Personal Banking Advisor
Capita
2022.10 - 2022.12
Customer Service Advisor
HGS
2018.07 - 2018.10
Bachelor of Arts - Film Production
University of Central Lancashire
2015.09 - 2019.07
Master of Science - Human Resources
University of Central Lancashire
2001.04 -