Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Efe Mirkan Guner

Shoreham-by-Sea,West Sussex

Summary

A highly motivated and adaptable professional with a proven ability to deliver first-line support via email, portal, and live chat. Possesses a customer-focused mindset with the ability to build strong rapport and communicate effectively with both technical and non-technical users.

Adept at diagnosing, documenting, and resolving incidents within SLA, with a track record of using Excel and Python to streamline checks and improve accuracy, informed by prior retail analytics experience. Currently pursuing an MSc in Artificial Intelligence, which has deepened skills in analytical thinking, logical reasoning, and troubleshooting. Eager to contribute to a dynamic team and continually improve processes.

Overview

10
10
years of professional experience

Work history

Retail Data Analyst (Inventory & Merchandising)

Safir Gold Limited
Brighton, Brighton and Hove
02.2025 - Current
  • Built and maintain a stock reconciliation automation in Excel and Python pandas that standardises ticket IDs, removes duplicates within and across displays, applies conditional formatting by status, and writes an Unmatched exceptions tab with a run summary, freeing up four to five hours of manual checks per week, lowering error rates by 95 percent, and reducing the staff required for the process.
  • Engineer a POS linked web scraping workflow in Python that prioritises top selling items, calculates landed cost including VAT, shipping and minimum order quantity, finds the lowest cost across approved wholesalers and produces a ready to order buy list, lowering average landed cost on priority SKUs by 7 percent, shortening reorder decision time from 2 days to 4 hours, and lifting gross margin.
  • Reconcile cycle counts vs POS; investigate variances (mislabels, missing stones, SKU errors) and maintain a variance log to drive fixes, reducing repeat issues.
  • Maintain product master data (SKU, gemstone/metal/size, certificate); standardise attributes and optimise listing titles/descriptions for search, improving data integrity and search visibility.
  • Alerts & action lists: automated flags for low-stock, aged-stock and high-risk SKUs; generate owner-tagged action lists (reorder/markdown/photography refresh), ensuring timely follow up.

Career Break

Career Break
03.2023 - 12.2024

Took a sabbatical to focus on a personal health matter. This period helped me develop greater resilience and a proactive approach to managing challenges. I am now fully recovered and eager to apply my skills and experiences to a new role.

Math Tutor

Quantum Tutoring Services
Brighton, Brighton and Hove
04.2015 - 03.2023
  • Conducted diagnostic assessments and built individual learning plans, improving grades by an average of 1.5 levels within one academic year.
  • Taught algebra, calculus, geometry, trigonometry, probability and statistics with methods matched to learning style, helping 90% of students achieve their target grade or higher across AQA, Edexcel and OCR.
  • Ran structured revision cycles using past papers, timed drills and mark scheme feedback, delivering an average mock to final uplift of 1.8 grades.
  • Produced bespoke resources, homework schedules and revision packs, raising homework completion from about 60% to around 90% and strengthening independent study habits.
  • Tracked progress with regular quizzes and termly assessments and shared reports with parents, maintaining student retention near 88% and average parent satisfaction at 4.8 out of 5.
  • Delivered targeted interventions on fundamentals and exam technique, reducing common method mark losses by approximately 40% in the final term.

Education

Master of Science - Artificial Intelligence and Adaptive Systems(part time)

University of Sussex
Brighton
09.2024 -

ICT Systems Support

JBC Skill Training
United Kingdom
08.2023 - 10.2023

CS50 Python for Data Science

HarvardX
10.2023 - 12.2023

Data Science Bootcamp

HyperionDev
12.2023 - 03.2024

Data Science

IBM
04.2024 - 08.2024

Bachelor of Science - Mechanical Engineering

Kocaeli University
Turkey
09.2009 - 08.2013

Skills

  • Windows 10 and 11 support
  • Microsoft 365 administration
  • Networking basics
  • Diagnostic and troubleshooting
  • Process adherence and clear documentation
  • Ticketing and case management
  • Customer-Focused Mindset
  • Attention to Detail & Accuracy
  • Machine learning knowledge
  • Advanced analytical thinking
  • Python programming
  • Logical reasoning

References

References available upon request.

Timeline

Retail Data Analyst (Inventory & Merchandising)

Safir Gold Limited
02.2025 - Current

Master of Science - Artificial Intelligence and Adaptive Systems(part time)

University of Sussex
09.2024 -

Data Science

IBM
04.2024 - 08.2024

Data Science Bootcamp

HyperionDev
12.2023 - 03.2024

CS50 Python for Data Science

HarvardX
10.2023 - 12.2023

ICT Systems Support

JBC Skill Training
08.2023 - 10.2023

Career Break

Career Break
03.2023 - 12.2024

Math Tutor

Quantum Tutoring Services
04.2015 - 03.2023

Bachelor of Science - Mechanical Engineering

Kocaeli University
09.2009 - 08.2013
Efe Mirkan Guner