A highly motivated and adaptable professional with a proven ability to deliver first-line support via email, portal, and live chat. Possesses a customer-focused mindset with the ability to build strong rapport and communicate effectively with both technical and non-technical users.
Adept at diagnosing, documenting, and resolving incidents within SLA, with a track record of using Excel and Python to streamline checks and improve accuracy, informed by prior retail analytics experience. Currently pursuing an MSc in Artificial Intelligence, which has deepened skills in analytical thinking, logical reasoning, and troubleshooting. Eager to contribute to a dynamic team and continually improve processes.
Took a sabbatical to focus on a personal health matter. This period helped me develop greater resilience and a proactive approach to managing challenges. I am now fully recovered and eager to apply my skills and experiences to a new role.