Adobe Master collection
Harrison Efemena Efijemue
Information Technologist
Blackburn
Summary
As a Computer Scientist BSc graduate with a Master's in Information and Communication Technology (ICT) and a Master's in Cloud and Network Technology, along with skills in cybersecurity, graphics design, and various other necessary areas, I have a strong academic background in computer science and technology.
My BSc degree provided me with a solid foundation in programming, algorithms, data structures, and software development. With my Master's in ICT, I gained advanced knowledge in areas such as database systems, information security, data mining, and artificial intelligence. Additionally, my Master's in Cloud and Network Technology equipped me with expertise in cloud computing, network infrastructure, virtualization, and distributed systems.
In terms of skills, I have a strong understanding of cybersecurity, including secure coding practices, network security, vulnerability assessment, and incident response. Moreover, my proficiency in graphics design allows me to create visually appealing user interfaces and develop multimedia content.
Overall, my diverse educational background and skill set make me well-suited for various roles in the IT industry. I can contribute to areas such as software development, systems administration, information security, and more.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
IT Technical Support /Telemarketer
Xpert Reviews
Blackburn
11.2022 - Current
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Qualified leads and set up customer appointments for outside sales team.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Followed up with customers to solicit further sales.
Lead Information Technology Specialist
Healing Towers LTD
Lagos
01.2021 - 03.2023
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
Cyber Security/Information Technology Support Specialist
Longrichmart
Lagos
10.2019 - 01.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Researched product and issue resolution tactics to address customer concerns.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
Cyber Security/Information Technology Support Specialist
Puzzles Group Limited
Lagos
01.2016 - 09.2019
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
M. D/ C. E. O
TGC CLUB AND HOTEL
Magodo, Lagos.
10.2016 - 10.2017
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Managing Director/ C.E.O
Mazino Hotel and Nite Club
Ikeja, Lagos
03.2014 - 03.2015
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Web Content Manager/ Technology Analyst.
Zabadne.com.ng
Lagos
03.2013 - 03.2014
- Managed content distribution to online channels and social media platforms.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Used content management system to analyze user engagement and website traffic metrics.
Education
Master of Science - Cloud And Network Security
University Of Bolton
Bolton, United Kingdom. 09.2022 - Current
Master of Science - Master In Information And Communication Technology
Federal University Of Agriculture
Abeokuta, Nigeria 06.2013 - 07.2015
Bachelor of Science - Computer Science
Houdegbe North American University
Cotonou, Benin Republic 09.2007 - 06.2011
High School Diploma -
Unique Height Junior And Senior High School.
Magodo, Lagos, Nigeria 09.2001 - 07.2007
Master School Course - Data Science
Master School
Online 03.2023 - 09.2023
Skills
Critical thinking skills
Data security
Intrusion Test Oversight
Deductive reasoning skills
Software updates
LAN protocols
Hardware installations
End-user support
Confidential data management
Excellent interpersonal skills
Device configuration
Problem-solving skills
Network administration
Advanced computer proficiency
Data validation
Data profiling
Defect tracking
Data quality assurance processes
UNIX platform
Data analysis
Data Science
Product development
Problem-Solving
Decision-Making
Multitasking Abilities
Operating system management
Data recovery
Adobe and Adobe Flash
Customer service expert
Desktop support
Software diagnosis
Effective prospecting
Outbound and inbound calls
Sales proficiency
Product and service knowledge
Product knowledge
Administrative support
Telemarketing expertise
Professional communication
Software improvements
Hardware development
Technical acumen
System Engineering
Statistical analysis
Data Mining
Production layouts
Digital design
Illustration
Website graphics
Logo design
Visual design
Adobe Creative Suite
Graphic design
Software
Microsoft Office
Nmap, Zenmap And Nesus Scanner
SQL
Python
Visual Studio Code
Timeline
Master School Course - Data Science
Master School
03.2023 - 09.2023
IT Technical Support /Telemarketer
Xpert Reviews
11.2022 - Current
Master of Science - Cloud And Network Security
University Of Bolton
09.2022 - Current
Lead Information Technology Specialist
Healing Towers LTD
01.2021 - 03.2023
Cyber Security/Information Technology Support Specialist
Longrichmart
10.2019 - 01.2021
M. D/ C. E. O
TGC CLUB AND HOTEL
10.2016 - 10.2017
Cyber Security/Information Technology Support Specialist
Puzzles Group Limited
01.2016 - 09.2019
Managing Director/ C.E.O
Mazino Hotel and Nite Club
03.2014 - 03.2015
Master of Science - Master In Information And Communication Technology
Federal University Of Agriculture
06.2013 - 07.2015
Web Content Manager/ Technology Analyst.
Zabadne.com.ng
03.2013 - 03.2014
Bachelor of Science - Computer Science
Houdegbe North American University
09.2007 - 06.2011
High School Diploma -
Unique Height Junior And Senior High School.
09.2001 - 07.2007