Efe Gberevbie
London
Summary
Detail-oriented and results-driven Senior Administrator with over 8 years' experience in customer service, case management, regulatory compliance, and operational coordination.
Proven track record in resolving high-volume queries, managing transport and compliance processes, and ensuring timely documentation and stakeholder communication.
Highly skilled in issue resolution, logistics support, and aligning with service-level agreements.
Strong communicator with advanced proficiency in Microsoft Office, CRM, and ERP systems, capable of maintaining process efficiency across fast-paced and deadline-driven environments.
Overview
12
12
years of professional experience
Work history
Licensing Administrator
Transport For London
London
2024.06 - Current
- Managed day-to-day handling of time-sensitive licensing cases and documentation in high-volume customer operations.
- Handled 200+ weekly inbound customer queries across multiple channels with a 98% resolution rate.
- Proactively tracked and resolved delays and issues related to document processing and scheduling conflicts.
- Collaborated with cross-functional teams to maintain service-level delivery timelines and escalate carrier-related issues.
- Supported digital transformation and process mapping, improving document flow and reporting accuracy.
Fire Safety Admin Officer
London Fire Brigade
London
2018.05 - 2019.03
- Liaised with internal/external teams to coordinate incident reporting and data submission, ensuring prompt communication of urgent actions.
- Monitored inspection schedules and documentation timelines to ensure compliance and timely delivery.
- Facilitated logistics support for contractor access, safety briefings, and material deliveries.
- Maintained accuracy across multiple data systems, improving turnaround on incident response tasks by 15%.
Licensing Administrator
Transport For London
London
2017.01 - 2018.11
- Processed transport-related licensing applications and managed case tracking in a compliance-heavy environment.
- Resolved missed documentation issues and followed up on delayed submissions, ensuring workflow continuity.
- Contributed to the improvement of response templates and customer communication scripts, enhancing engagement and clarity.
AAT Assessment Coordinator
BPP University
London
2016.04 - 2016.11
- Coordinated exam scheduling and ensured accurate, timely distribution of assessment materials.
- Acted as primary liaison between students, exam boards, and internal departments regarding critical timelines and document issues.
GDL Administrator
BPP University
London
2015.10 - 2016.01
- Managed student records, achieving a 20% improvement in student satisfaction.
- Processed applicant eligibility assessments, ensuring compliance with internal standards.
Legal Associate
Temple Chambers
Abuja
2014.07 - 2015.01
- Assisted in the preparation of legal case files and documentation, maintaining a 98% accuracy rate.
- Managed client inquiries, contributing to faster case resolutions.
Legal Associate
WAL Legal Associates
Abuja
2012.12 - 2014.06
- Prepared case documentation, achieving 98% accuracy, and contributed to a high success rate in legal proceedings.
- Represented clients in court with an 85% success rate, managing complex case files.
Education
Law - Energy and Natural Resources
University of East London
BL - Law
Nigerian Law School
AbujaLLB Honours - Law
University of Northampton
Skills
- Logistics & Delivery Coordination: Skilled in monitoring inbound/outbound shipments, aligning with delivery schedules, and resolving transport-related issues
- Customer Service & Complaint Resolution: Proven ability to handle high volumes of enquiries, resolve delivery complaints, and maintain excellent client relationships
- Documentation & Compliance: Strong experience managing shipment documentation, customs queries, and case files with high accuracy
- Operational Support: Adept at managing daily admin workflows, supporting project timelines, and liaising across departments to maintain efficiency
- Stakeholder Communication: Effective communicator with experience engaging internal teams, suppliers, and external partners to resolve delivery and documentation issues
- Process Monitoring & Escalation Management: Competent in identifying delays, initiating corrective action, and escalating high-priority issues when necessary
- CRM & Data Management Systems: Proficient in Salesforce, SAP, SharePoint, and case management platforms
- IT Proficiency: Advanced user of Microsoft Office Suite, especially Excel (formulas, pivot tables), Outlook, and Word
- Reporting & Analysis: Experience generating reports, dashboards, and summaries to inform operational decision-making
Timeline
Licensing Administrator
Transport For London
2024.06 - Current
Fire Safety Admin Officer
London Fire Brigade
2018.05 - 2019.03
Licensing Administrator
Transport For London
2017.01 - 2018.11
AAT Assessment Coordinator
BPP University
2016.04 - 2016.11
GDL Administrator
BPP University
2015.10 - 2016.01
Legal Associate
Temple Chambers
2014.07 - 2015.01
Legal Associate
WAL Legal Associates
2012.12 - 2014.06
Law - Energy and Natural Resources
University of East London
BL - Law
Nigerian Law School
LLB Honours - Law
University of Northampton