Eesha Patel
London
Summary
Customer-focused professional with extensive experience in customer service and administration. Expertise in front-desk operations, scheduling, data entry, and effective communication. Demonstrates strong multitasking abilities and maintains confidentiality while delivering support to staff and clients. Familiar with Microsoft Office Suite and office management software.
Overview
4
4
years of professional experience
Work history
Medical receptionist
Lyca Health
Canary Wharf
2025.05 - Current
- Delivered a professional and friendly front-desk service, acting as first point of contact for patients, consultants, and visitors in a private healthcare environment.
- Efficiently managed appointment scheduling, patient check-ins and check-outs, and diary coordination for medical staff using practice management software.
- Handled high volumes of inbound and outbound calls, providing accurate information, and resolving queries while maintaining patient confidentiality in line with GDPR regulations.
- Demonstrated strong multitasking and time-management skills in a fast-paced clinical setting.
Event Supervisor
Five Star Catering
London
2024.06 - 2024.07
- Planned event specifications while consistently staying under budget.
- Coordinated event entertainment including music, live performers and guest speakers.
- Enforced compliance and administration documentation established quality standards.
- Directed clients to appropriate offices and facility locations.
- Oversaw budgeting aspects, maintaining financial control over event expenses without compromising on quality or guest satisfaction.
- Managed supplier relationships to guarantee timely deliveries for events.
- Coordinated logistics, ensuring seamless execution of large-scale events.
- Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
- Welcomed guests into venues, showing them to tables and providing menus.
Brand ambassador
Various (GOSH Promo, Street PR, RunThrough Events)
London
2022.01 - 2024.02
- Increased customer outreach to increase brand recognition.
- Onboarded new staff by delivering inductions and updating systems.
- Provided full technical product information to potential buyers.
- Explained product features clearly and accurately.
Healthcare Administrator Volunteer
Barts Health NHS Trust
London
2024.02 - 2024.02
- Coordinated provision of health services by liaising with other health and welfare providers.
- Maintained detailed records to monitor expenses of supplies, equipment and services.
- Modelled good clinical practice to boost staff awareness and compliance.
- Assisted with patient reception, appointment scheduling, and telephone inquiries.
Education
Level 3 Diploma - Sports
St Paul's Way Trust Sixth Form
London9 GCSEs - English, Mathematics & Science
Bobby Moore Academy Secondary School
LondonSkills
- Reception & Front Desk Operations
- Calendar & Schedule Management
- Telephone & Email Communication
- Microsoft Office (Word, Excel, Outlook)
- Problem-Solving & Team Collaboration
- Office Administration & Data Entry
- Customer Service & Client Relations
- Document Preparation & Filing
- Event Coordination & Logistics
- Task prioritisation
AWARDS
Emergency First Aid at Work – British Red Cross, Jack Petchey Award for Leadership & Commitment, Wellbeing Ambassador Certification – NHS
ADDITIONAL INFORMATION
LinkedIn Profile: linkedin.com/in/eesha-patel-a49792266
Timeline
Medical receptionist
Lyca Health
2025.05 - Current
Event Supervisor
Five Star Catering
2024.06 - 2024.07
Healthcare Administrator Volunteer
Barts Health NHS Trust
2024.02 - 2024.02
Brand ambassador
Various (GOSH Promo, Street PR, RunThrough Events)
2022.01 - 2024.02
Level 3 Diploma - Sports
St Paul's Way Trust Sixth Form
9 GCSEs - English, Mathematics & Science
Bobby Moore Academy Secondary School