Eesha Javed
Greenhithe,Kent
Summary
Passionate Business Analytics professional with a finance background, driven to turn data into actionable insights that solve real business challenges. Experienced in applying machine learning and analytics to improve customer retention, optimize marketing strategies, and support strategic decision-making. Outside of work, I love travelling and tackling puzzles, bringing the same curiosity and problem-solving mindset to both personal adventures and professional projects.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer service representative
GLL
Belfast
03.2024 - 08.2024
- Completed thorough documentation in Zendesk for each enquiry.
- Answered 100+ telephone calls per day with professionalism.
- Applied conflict management to stressed and concerned customers.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Data analyst
S&P Global
Islamabad
01.2023 - 09.2023
- Performed statistical analysis on diverse datasets for gaining market knowledge.
- Managed confidential databases, ensured secure handling of sensitive information.
- Streamlined data processing with automation techniques and improved 30% efficiency.
- Generated comprehensive reports using Tableau to visualize complex concepts easily.
Education
Master of Science - Business Analytics
Queens University Belfast
Belfast 09.2023 - 11.2024
Bachelor of Science - Finance
FAST National University
Pakistan 08.2018 - 07.2022
Skills
- SQL
- Python
- Excel
- Tableau
- Power BI
- Data Visualization
- Statistical Analysis
- A/B Testing
- Predictive Modeling
- Reporting
- Data Mining
- Stakeholder Management
- Communication
- Process Improvement
- Technical Solutions
Certification
- Google Data Analytics
- SQL for Data Analysis
- Excel Advanced
- Fundamentals of Digital Marketing – Google
- GDPR Essentials
- Equality & Diversity Awareness
References
References available upon request.
Timeline
Customer service representative
GLL
03.2024 - 08.2024
Master of Science - Business Analytics
Queens University Belfast
09.2023 - 11.2024
Data analyst
S&P Global
01.2023 - 09.2023
Bachelor of Science - Finance
FAST National University
08.2018 - 07.2022