Eesaa Qurban
Slough,Berkshire
Summary
Cybersecurity professional specializing in incident response, risk management, and digital forensics. Expertise in prioritizing tasks under pressure while effectively managing cyber threats and intelligence gathering. Experienced in managed service provider environments with strong skills in endpoint protection and cybersecurity analysis. Aims to advance threat intelligence capabilities to strengthen organizational security posture.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
SOC analyst
Proofpoint
2022.07 - 2026.06
- Lead triage and investigation of DLP incidents across email, web, and endpoint channels using Proofpoint Email DLP, TRAP, and TAP.
- Conduct proactive monitoring, investigation, migration of security incidents.
- Tune and optimise DLP policies in collaboration with SOC managers to reduce false positives and improve detection accuracy.
- Triage DLP alerts across Symantec, Forcepoint, Aperture, and Proofpoint platforms, ensuring consistent cross-tool coverage.
- Apply AI-assisted analysis tools to accelerate log review, summarise alert context, and draft incident communications — reducing average triage time by approximately 30%.
- Develop and maintain SOC runbooks, incorporating AI workflow integrations to standardise repeatable response procedures.
- Mentor junior SOC analysts in DLP tooling, threat analysis
2nd Line support engineer
Computer center
2017.08 - 2021.09
- Based at multiple client sites, providing 2nd line support to onsite and remote staff.
- Built laptops with various operating systems (Windows 7-10).
- Used Active Directory to troubleshoot user accounts.
2nd line support/Mobile system support
Clancy’s
2016.12 - 2017.06
- Setting up and supporting over 100+ mobiles devices.
- Ensuring that every phone is enrolled on the companies MDM system. This was done via mass roll outs, using Air Watch.
- Creating user accounts in Active Directory.
- Migrating user’s data via Exchange Admin Center.
1st line support agent
Interoute
2016.01 - 2016.03
- Supported user’s commercial broadband network.
- Ran broadband diagnostic tests.
- Supported clients via email and telephone whilst displaying good communication skills.
- Escalated tickets through the support system to reach the desired outcome.
1st line support agent
Fujitsu
2015.10 - 2016.01
- Based on a helpdesk supporting over 10,000 users.
- Worked collaboratively as part of a small team, sharing knowledge, and formally documented these when applicable.
- Escalated to 2nd and 3rd line teams with sufficient information in the ticket description.
- Reset passwords via Active Directory.
- Resolved incidents in a polite and timely manner against challenging KPIs/SLAs.
Education
NVQ Level 3 - Engineering
East Berkshire college
Slough 2013.09 - 2014.08
Skills
- Positive attitude towards clients
- Able to work in fast passed environments
- Incident response
- Risk Management
- Worked in an MSP environment
- Digital forensics competency
- Prioritisation under pressure
- Cyber threat intelligence gathering
- Threat intelligence
- Incident handling
- Cybersecurity analyze skills
- Endpoint protection platforms
REFERENCES
Available on Request
Training
Security + Pending
Timeline
SOC analyst
Proofpoint
2022.07 - 2026.06
2nd Line support engineer
Computer center
2017.08 - 2021.09
2nd line support/Mobile system support
Clancy’s
2016.12 - 2017.06
1st line support agent
Interoute
2016.01 - 2016.03
1st line support agent
Fujitsu
2015.10 - 2016.01
NVQ Level 3 - Engineering
East Berkshire college
2013.09 - 2014.08