Eema Begum
Ealing
Summary
Accomplished Estate Manager with extensive experience in facilities management, statutory compliance, and project oversight. Proven track record in managing large-scale estate operations, including planned maintenance and financial procurement, while ensuring health and safety standards. Successfully led capital projects and sustainability initiatives, generating significant additional income through strategic lettings programmes. Adept at stakeholder engagement and team management, fostering strong relationships to align operations with organisational objectives. Goals emphasise enhancing efficiency within estates while prioritising sustainability initiatives.
Overview
23
23
years of professional experience
Work History
Estate Manager
Middlesex Learning Partnership
Greater London, Middlesex
06.2025 - Current
- Lead the delivery of planned preventative maintenance (PPM), reactive repairs, statutory inspections and compliance programmes across the Trust estate.
- Ensure compliance with all relevant health and safety, fire safety, asbestos, legionella, safeguarding-related site procedures and statutory property requirements.
- Oversee asbestos management arrangements, ensuring surveys, management plans, registers, inspections and contractor notifications are maintained and reviewed in accordance with legislation.
- Manage legionella risk assessments and water hygiene programmes, including monitoring regimes, control measures, remedial actions and compliance reporting.
- Coordinate Fire Risk Assessments, health and safety risk assessments and compliance audits, ensuring recommendations are implemented and reviewed within required timescales.
- Oversee statutory testing and servicing programmes, including fire alarms, emergency lighting, electrical installations, gas systems, boilers, lifts, pressure systems and other building services.
- Maintain centralised compliance records, asset registers, maintenance schedules, certification, inspection reports and statutory documentation.
- Develop and manage a Trust-wide compliance calendar, monitoring inspection dates, certification renewals and outstanding actions across all schools.
- Conduct regular site inspections to identify maintenance issues, assess risks and implement remedial actions to maintain safe learning environments.
- Manage contractor and consultant performance, ensuring quality standards, value for money, health and safety compliance, Risk Assessments and Method Statements (RAMS), insurance documentation and qualifications are in place before work commences.
- Oversee procurement and delivery of maintenance, refurbishment and capital projects, including obtaining quotations, issuing permits to work, monitoring budgets and ensuring works are completed on time and within budget.
- Support estate development programmes, Condition Improvement Fund (CIF) applications and other government-funded projects through the coordination of surveys, condition assessments and technical reports.
- Work collaboratively with Headteachers, School Business Managers, Site Managers, Trust leaders, local authorities and external stakeholders to meet operational and strategic estate priorities.
- Manage estate budgets, monitor expenditure, raise purchase orders through Sage, verify invoices and identify opportunities for cost efficiencies and long-term financial sustainability.
- Monitor energy consumption and implement initiatives to improve sustainability and efficiency across the estate.
- Develop long-term estate management strategies and maintenance plans that align with the Trust's educational objectives and capital investment priorities.
- Investigate incidents, compliance failures and audit findings, implementing corrective actions and preventative measures to reduce risk and improve performance.
- Provide regular reports to senior leadership on estate condition, compliance status, project progress, risks, expenditure and future investment requirements.
- Support business continuity and emergency response arrangements relating to buildings, utilities, security and site operations.
- Manage and expand school lettings operations, generating over £70,000 additional income within the first year through effective commercial management, pricing and booking coordination.
- Lead staff recruitment, onboarding, training and performance management, maintaining compliance with mandatory training requirements including COSHH, Asbestos Awareness, Fire Safety and Health & Safety.
- Successfully coordinated estate surveys, condition assessments and contractor-led improvement works to support strategic estate planning and funding applications.
- Established robust compliance monitoring systems, improving visibility of statutory obligations and ensuring timely completion of compliance actions across multiple school sites
City Building Manager
IWG PLC
Greater London, Hammersmith & Kensington
11.2014 - 02.2025
- Oversee the daily operations of a portfolio consisting of five commercial properties, covering approximately 182,000 sq ft, to ensure seamless and efficient performance.
- Ensured compliance with statutory obligations related to Planned Preventative Maintenance (PPM), Mechanical and Electrical (M&E) systems, and health and safety, including regular inspections, risk assessments, and maintaining critical systems for the safety and operational efficiency of the building.
- Supervise renovation projects across multiple sites, ensuring adherence to building regulations and budget constraints Implemented robust ESG and net-zero initiatives, optimising energy usage, promoting recycling efforts, improving heating and ventilation systems, and incorporating recycled materials in new developments.
- Oversaw service charge budgets, ensuring financial efficiency and compliance with allocated funds for building operations.
- Onboarded and offboarded contractors for projects and reactive works, while certifying Risk Assessment Method Statements.
- Prepared and presented business cases for renovations and centre improvements to support strategic decision-making.
- Serve as the primary contact for emergency issues related to HVAC and fire alarm systems, ensuring remedial actions are in progress Coordinate and oversee contractors for scheduled projects, including BFT dates, decoration work, and fabric-related maintenance, ensuring timely and efficient completion Regular review on disaster recovery plan for each site
- Oversaw team members during stock audits and virtual office compliance checks to ensure accuracy and adherence to standards.
- Manage and oversee business rate applications across the area
- Demonstrated success in overseeing new location openings, ensuring all fit-out work is completed on schedule for a seamless launch
- Accountable for maintaining high centre standards by conducting monthly audits with team members, ensuring each site has a selection of offices prepared to showcase at supreme standards
- Oversee the pipeline of office space inquiries, monitoring team performance while managing the entire sales process from initial viewing to deal closure
- Facilitate client onboarding, conduct inductions, and oversee contract renewals to ensure a seamless experience
- Attend networking events and liaise regularly with brokers for self-generated leads, arrange networking events to enhance community engagement and create brand awareness for internal and external members
- Organise and schedule client meetings for renewals, expansions, and plan exit strategies Handle client queries and complaints efficiently, maintaining high levels of customer satisfaction
- Track and evaluate operational costs to ensure accurate client billing, while regularly reviewing service revenue to identify and address any gaps for revenue leakage
- Prepare and submit monthly business performance reports to line manager, covering key metrics such as customer debt balances, revenue, retention rates, occupancy levels, customer Net Promoter Score (NPS), Google reviews, and tour-to-deal conversion
- Conduct monthly one-on-one meetings to monitor team performance, support professional development, and oversee training and annual appraisals
- Led weekly team calls to review performance metrics, provide forecasts, and share operational updates
- Demonstrated expertise in handling investigation meetings, disciplinary actions, and appeal processes
- Manage the recruitment of new team members, coordinating their onboarding, induction, and probationary reviews
- Demonstrated expertise in handling investigation meetings, disciplinary actions, and appeal processes
- Manage the recruitment of new team members, coordinating their onboarding, induction, and probationary reviews
Brand Manager
Polo Ralph Lauren
City of London
01.2010 - 10.2014
Area Visual Merchandiser
Icon Live LTD
Various, Essex
01.2009 - 01.2010
Area Visual Merchandiser
Monsoon Accessorize
Thurrock, Essex
01.2004 - 01.2009
Education
Leadership Level 5 -
Cornel College
Online08-2022
Accounting Association Technician - Accounting and Finance
BPP
Liverpool Street 01-2014
A Levels -
Ardleigh Green Havering College
Hornchurch01-2005
GCSE -
King's Wood School
Harold Hill01-2002
Skills
- Statutory compliance
- Planned maintenance
- Project oversight
- Estate budgeting
- Financial procurement
- Stakeholder engagement
- Team management
- CRM software management
Qualifications
IOSH Working Safely, NEBOSH Award In Health & Safety - Ongoing
Timeline
Estate Manager
Middlesex Learning Partnership
06.2025 - Current
City Building Manager
IWG PLC
11.2014 - 02.2025
Brand Manager
Polo Ralph Lauren
01.2010 - 10.2014
Area Visual Merchandiser
Icon Live LTD
01.2009 - 01.2010
Area Visual Merchandiser
Monsoon Accessorize
01.2004 - 01.2009
Leadership Level 5 -
Cornel College
Accounting Association Technician - Accounting and Finance
BPP
A Levels -
Ardleigh Green Havering College
GCSE -
King's Wood School