Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Marta Toborek

London

Summary

Dedicated individual offering over 10 years of experience in luxury
environment. Demonstrating a deep understanding of UHNW lifestyle and
maintaining the highest standards of professionalism and discretion.
Consistently operating one step ahead to provide smooth problem-free
running of Household.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

House Manager/Butler

UHNW
London
04.2025 - Current
  • Resolving domestic issues promptly, ensuring minimal disruption in daily routine.
  • Ensuring smooth operation of household duties by managing staff schedules and tasks.
  • Developing menus with chefs, enhancing the dining experience at home.
  • Conducting inventory checks regularly, maintaining adequate stock levels at all times.
  • Delivering first-class service to guests during social gatherings and events.
  • Liaising with security personnel, ensuring comprehensive safety measures were in place.
  • Upheld high level of discretion and professionalism in managing household
  • Liaising with contractors for necessary repairs and maintenance.
  • Running errands to meet immediate needs clients.
  • Travelling occasionally internationally for short-term assignments

House Manager

UNHW Family
Riyadh
06.2024 - 01.2025
  • Managing day-to-day household operations and supervising team of 35+ employees
  • Liaising with contractors for necessary repairs and maintenance
  • Taking responsibility for ordering provisions and coordinating household supplies for seamless daily functioning
  • Handling diary management for family, scheduling appointments and coordinating events.
  • Managing household budget
  • Preparing payroll
  • Working closely on various projects with The Principal
  • Organised storage spaces for attractiveness and ease of use.
  • Built trusted relationships with clients to achieve outstanding customer loyalty.
  • Ran errands to meet immediate needs clients.

Butler

UNHW Family
London
11.2021 - 05.2024
  • First point of contact for The Principals
  • Ensuring seamless front-of-house service
  • Events preparation
  • Maintaining up-to-date inventories & stock management
  • Supervising household staff and assigning their tasks
  • Running errands
  • Supervising contractors
  • Travel preparation
  • Wardrobe management

Head of Service

UHNW Family
London
09.2020 - 10.2021
  • Ensuring seamless front-of-house service
  • Coordinating and supervising the rest of the household team
  • Keeping on top of stocks, supplies and inventories
  • Thinking and planning ahead to ensure no last-minute surprises and hiccups
  • Working closely with chefs regarding menus, dietary requirements, and preferences
  • Packing & unpacking
  • Wardrobe management
  • Doing snagging lists for maintaining the property
  • Maintaining the wine cellar

Senior Butler

Bvlgari Hotel
London
10.2018 - 08.2020
  • Supporting, monitoring, and supervising the team on a daily basis
  • Assigning a work schedule for team members
  • Assisting with departmental appraisals and recruiting new staff members
  • Contacting the guest prior to arrival to find out their preferences
  • Concierge duties
  • First point of contact for guests
  • Final inspection of all the suits prior to VIP arrivals
  • Guest profiling for future references
  • Investigating and resolving guest complaints
  • Applying guest feedback to service improvement efforts
  • Responsible for the training of new staff members

Butler/Senior Butler

The Wellesley Knightsbridge
London
10.2015 - 09.2018
  • First point of contact for the department, supporting, monitoring, and supervising the team on a daily basis
  • Responding to guest emails regarding special requests to be organised prior to arrival
  • Assigning a work schedule for team members
  • Ensuring arrival rooms are prepared accordingly to guest preferences
  • Meeting and greeting VIP guests upon arrival
  • Investigating and resolving guest complaints
  • Ensuring an adequate stock level of departmental & guest supplies
  • Responsible for training new staff members
  • Providing all guests with a full range of Valet services which includes packing and unpacking, laundry & shoe polishing
  • Supervising In-Room Dining for suites

Valet Attendant

One Aldwych
London
07.2012 - 09.2015
  • Answering guest queries regarding laundry and dry-cleaning
  • Pressing guest items to the required standard
  • Providing packing or unpacking service
  • Checking all accounts received from the contract launderer and dry cleaner and checking records against invoices
  • Controlling the level of all linen on the floors, restaurants and kitchen areas
  • Assisting with linen and uniforms stock take
  • Assisting as a Floor Housekeeper when required

Education

Engineering degree - Food Technology

University of Agriculture
10.2007 - 05.2011

Level 2 Award in Wines -

WSET
London

Executive PA Diploma -

Lewis Collage
London
01.2023 -

Skills

  • Ability to work calmly and effectively under the pressure
  • Excellent communication and interpersonal skills
  • Relationship building
  • Employee management
  • Sommelier knowledge
  • Forward planning
  • Eye for detail
  • Household inventory management

Languages

English
Fluent
Polish
Native

Timeline

House Manager/Butler

UHNW
04.2025 - Current

House Manager

UNHW Family
06.2024 - 01.2025

Executive PA Diploma -

Lewis Collage
01.2023 -

Butler

UNHW Family
11.2021 - 05.2024

Head of Service

UHNW Family
09.2020 - 10.2021

Senior Butler

Bvlgari Hotel
10.2018 - 08.2020

Butler/Senior Butler

The Wellesley Knightsbridge
10.2015 - 09.2018

Valet Attendant

One Aldwych
07.2012 - 09.2015

Engineering degree - Food Technology

University of Agriculture
10.2007 - 05.2011

Level 2 Award in Wines -

WSET

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Marta Toborek