Edyta Duda
Edinburgh
Summary
Motivated professional with a background in customer service and administration. Delivers exceptional support and communication, fostering positive client interactions. Demonstrates adaptability and problem-solving skills to meet varied client needs.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
Batchelor Davidson and Watson Veterinary Clinic
Edinburgh
07.2025 - Current
- Managed incoming calls, relaying messages promptly to team members
- Processed private documents following established data protection standards
- Responded promptly to email inquiries, resolving issues efficiently
- Handled sensitive files, ensuring adherence to data protection regulations
- Addressed customer complaints with empathy to nurture client relationships
Restaurant General Manager
Fhior
Edinburgh
01.2024 - 06.2025
- Assisted in restaurant administration by analysing customer feedback to improve service and menu offerings.
- Supported communication between departments to enhance organisational workflow.
- Oversaw daily operations in a busy restaurant to facilitate smooth service.
- Monitored event activities and provided solutions to resolve issues promptly.
Chef De Rang
Heron Restaurant
Edinburgh
03.2023 - 12.2024
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
- Compiled reports on reservation activity for senior management review.
Reservationist
Hawksmoor Edinburgh
Edinburgh
10.2022 - 03.2023
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service..
- Offered alternative solutions to guests when preferred options were unavailable, maintaining high levels of satisfaction.
Education
A-Levels - Hotel Management
Technikum Im. J.Pilsudzkiego
Tarnow01-2016
Skills
- Customer service
- Inventory control and record keeping
- Customer Service
- Operations Management
- Risk management
- Team management
- Verbal communication
- Microsoft Office
Certification
Level 3 Modern Apprenticeship in Hospitality Supervision and Leadership, SCQF level 7, 2018
References
Available upon request
Languages
Polish
Proficient
C2
English
Proficient
C2
Hobbies and interests
- Gardening and growing exotic plants
- Foraging for wild ingredients
Timeline
Receptionist
Batchelor Davidson and Watson Veterinary Clinic
07.2025 - Current
Restaurant General Manager
Fhior
01.2024 - 06.2025
Chef De Rang
Heron Restaurant
03.2023 - 12.2024
Reservationist
Hawksmoor Edinburgh
10.2022 - 03.2023
A-Levels - Hotel Management
Technikum Im. J.Pilsudzkiego