Edyta Anna Da Silva Dos Santos
Bournemouth,,Dorset
Summary
With over 11 years of experience in a variety of fields, I consider myself an exceptionally driven and results-oriented professional who has continuously shown that can adapt and flourish in fast-paced settings. Have mastered a wide range of skills that I intend to use in novel and demanding settings. In addition to honing my organizational and efficiency abilities, my experience in a variety of sectors has helped me build exceptional service and teamwork skills, to increase success through effective work strategies. I take great satisfaction in my ability to listen well and communicate well in both group and one-on-one situations. I am currently ready and eager to use my experiences and transferable talents to explore chances in other industries, take on new challenges, and use my skills in creative ways with my dedication, all of which will allow me to contribute significantly in my future career.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Cashier /Shop Assistant
Polonia Trade Limited
Bournemouth, Dorset
2025.10 - 2026.01
- Displayed and restocked merchandise according to brand guidelines.
- Addressed and resolved customer complaints to enhance customer loyalty.
- Checked customer ID when selling age-restricted items following store policy.
- Weighed products of varying shape and size to determine correct values.
- Collaborated with team members during busy periods to ensure efficiency.
- Handled cash register with accuracy to manage transactions.
- Improved product visibility through effective shelf arrangements.
- Promoted sales and special promotions to boost store revenue.
- Restocked shop weekly during delivery days.
- Contributed to sustainability efforts by creating promotions up to 50% to minimise food waste.
Cashier/Shop Assistant
Sami Swoi shop limited
Bournemouth, Dorset
2025.08 - 2025.10
- Displayed and restocked merchandise by following brand guidelines.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Checked customer ID when selling age-restricted items, following store policy.
- Weighed products of varying shape and size to calculate correct values.
- Collaborated effectively with team members during busy periods.
- Handled cash register efficiently, ensuring accurate transactions.
- Improved product visibility with strategic shelf arrangements.
- Promoted sales and special promotions to increase store revenue.
- Restocked shop weekly during delivery days.
- Contributed to sustainability efforts by creating promotions up to 50% to minimise food waste.
Store Associate/ Assistant Manager
Barnardo's Charity Store
Bournemouth, Dorset
2022.06 - 2025.08
- Trained new staff to ensure smooth store operations
- Handled returns and exchanges for high customer satisfaction
- Managed till operations to reduce checkout time
- Performed daily opening and closing procedures punctually
- Supported loss prevention measures to minimize shoplifting incidents
- Increased customer satisfaction through excellent service and complaints handling
- Contributed operational improvement ideas during staff meetings
- Maintained clean and organized store environment
- Improved product sales through effective merchandising techniques
- Helped in visual merchandising for appealing store layout
- Organized stock and checkout area proactively
- Covered extra shifts to achieve store goals
- Assisted customers with store gift aid program sign
- Replenished floor stock promptly to maximize product availability
- Managed cash registers accurately
- Handled stock control duties diligently
- Ensured health and safety compliance
- Improved donor relations through regular communication
- Conducted training for new volunteers
- Creating £1 sales, promotions on old stock
- C
Fulltime Mother
Myself
2010.01 - 2021.01
- Carried out day-to-day duties accurately and efficiently.
Seasonal worker
Various Seasonal jobs and House keeping
Krakow, Malopolska, Poland
2007.01 - 2010.03
- Executed daily responsibilities with precision and efficiency.
- Adapted swiftly to new skills, enhancing productivity and workflow.
- Exhibited respect and approachability, providing assistance where necessary.
- Accommodated flexible shifts, including nights, weekends, and bank holidays.
- Arrived punctually and prepared to commence work immediately.
- Maintained cleanliness and hygiene of workspaces and equipment.
- Resolved customer issues, contributing to increased satisfaction.
- Acquired new skills, leading to enhanced operational efficiency.
Deputy Manger / Store Assistant
Roban - Discount store
Krakow, Poland
2005.01 - 2006.01
- Assisted in selling store products and merchandising.
- Handled cash transactions efficiently.
- Organised daily tasks and maintained clean environment.
- Supported housekeeping activities as required.
- Improved product availability by effectively restocking shelves.
- Maintained store cleanliness for an appealing shopping environment.
- Enhanced customer service by responding promptly to queries.
- Processed transactions swiftly to reduce customer waiting time.
- Arranged displays attractively, driving impulse purchases.
- Supported colleagues during peak hours for efficient checkout process.
Representative
ARTPROM IMPRESARIAT
Krakow, Poland
2000.01 - 2003.01
- Assisted in advertising products and companies.
- Conducted market research to identify potential leads.
- Served as first point of contact with strong communication skills.
- Supported development of marketing materials to enhance visibility.
- Coordinated events to promote company products and services.
- Expanded client base through networking efforts.
- Streamlined processes to improve efficiency and productivity.
- Increased brand awareness with promotional strategies.
- Created opportunities for company growth.
- Promoted product knowledge to enhance sales performance.
Education
Lyceum -
ZSZ HTS im. Tadeusza Sendzimira
Krakow, PolandGymnasium -
Gimnazjum nr.46 im.Trzech Wieszczow
Krakow, PolandSkills
- Customer support expertise
- Organizational effectiveness
- Communication proficiency
- Leadership skills and experience
- Cash handling capabilities
- Cash register operation skills
- Microsoft Office
- Time efficiency strategies
- Team coordination abilities
- Knowledge sharing methodologies
- Management of business operations
- Analytical skills for business decisions
- Development of business initiatives
- Creative problem-solving techniques
- Training facilitation skills
- Advertising and marketing strategies
- Self-management practices
- Stocking and merchandising techniques
Certification
- Certificate - Trauma Informed Induction Module (Jan 2025)
- Certificate - Gift Aid Refresher (2024/2025)
- Certificate - Retail Staff - Gift Aid (Jan 2023)
- Certificate - Mandatory Induction (Jul 2022)
- Data Protection and Security Awareness
- Equality, Diversity & Inclusion
- Health and Safety
- Inductions to IT
- Safeguarding
- Certificate - Data Protection Refresher Course (Feb 2025)
- Certificate - Retail Further Health and Safety Induction (Feb 2025)
- Certificate of Achievement - AutoCAD & SketchUp for Interior Design (Arts University Bournemouth) 08/08/2024
References
Refrences supplied on request
Accomplishments
- ZHP , Polish Scouting Association (From 1995)
- I have achieved a krzyz harcerski (Polish for Scouts Cross) It also bears resemblance to Virtuti Militari, the highest Polish military medal, a symbol of bravery and indomitability.
- I have also achieved a lilijka harcerska ( Silver Scout Lily ) It is modeled on the symbol for north on medieval compasses, which is supposed to mean showing the right way.
Languages
English
Upper intermediate
Polish
Native
Timeline
Cashier /Shop Assistant
Polonia Trade Limited
2025.10 - 2026.01
Cashier/Shop Assistant
Sami Swoi shop limited
2025.08 - 2025.10
Store Associate/ Assistant Manager
Barnardo's Charity Store
2022.06 - 2025.08
Fulltime Mother
Myself
2010.01 - 2021.01
Seasonal worker
Various Seasonal jobs and House keeping
2007.01 - 2010.03
Deputy Manger / Store Assistant
Roban - Discount store
2005.01 - 2006.01
Representative
ARTPROM IMPRESARIAT
2000.01 - 2003.01
Lyceum -
ZSZ HTS im. Tadeusza Sendzimira
Gymnasium -
Gimnazjum nr.46 im.Trzech Wieszczow