Edwin Emery

PRS For Music

• communicate effectively both verbally and in writing with internal an external stakeholders.
• Manage API code-base perform troubleshoot investigations via backend methods refactor code leading to a 20% cost reduction for servers
• Develop Restful-API's hosted on Azure that could collaborate with third-parties through research.
• Document notes, activities and resolutions throughout the software development lifecycle.
• priorities work based on severity an urgency.
• Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

NHS Mail

• Participate in the maintenance of APIs written in C# .NET Core, which used Azure, providing quick responses to issues maintaining 0.01% downtime.
• Point of contact for escalations for major issues.
• Maintain a chargeability rate of above 80%.

Internal project - time management application

• Analyse an configure work plans documenting each process within the system.
• Create work plans within Azure DevOps.
• Responsible for preparing new functionalities within front end design.
• Support other teams that require assistance, giving the opportunity to obtain new skills.

Identify, resolve or escalated over 90%of received complaints, formals, concerns and redress to ensure the correct client outcome.
• Complete basic investigation to review customer complaints, feedback and risk events, meeting regulatory requirements.
• Interact with internal and external customers via email, secure message, letter and phone as part of each complaint, risk event and individual rights request.
• convey a positive image of the business and to build customer loyalty and enhance customer relations.

• Perform qualitative analysis of weekly Sales report, to recommend pricing strategies to increase revenue to managers.
• Monitor key sales, KPI's and analysed metrics, accounting for over 30% of team sales.
• Develop negotiation skills to upsell contracts and company insurance (FCA approved).
• Gain knowledge of new and emerging technology companies, specifically their products and functionality.
• Developed strong client service and leadership skills.
• Exceeded sales target by creating additional sales by over 20% each week.