EDWIN CROSS

Tech & Healthcare Systems Development

• Internal Systems Design: Skilled in developing web-based internal systems for small healthcare practices, including psychiatric nurse practitioners. Able to structure layered websites that streamline business operations, improve client engagement, and include booking and data management functionalities.
• No-Code/Low-Code Solutions: Proficient in using platforms like Jotform, Glide, and Make.com to create automated, user-friendly systems without the need for extensive coding. Focused on efficiency, data integrity, and user experience.
• Healthcare Workflow Optimization: Understands healthcare administrative workflows, especially in mental health settings. Capable of building tools that support HIPAA-compliant communication, intake forms, and task management.
• Client-Facing Interfaces: Experience creating intuitive front-end systems for patients and clients, supporting appointment booking, information intake, and follow-ups.
• Process Automation: Implements automation tools to reduce manual tasks, integrate services, and ensure smooth operations across different parts of the healthcare business.
• Drafted detailed business proposals to attract potential investors and also up-skilled myself to learn how to obtain leads myself through methods such as scraping, ethically. Currently I can generate 200+ leads daily through my methods in any desired field of work.
• Secured new clients with persuasive negotiation techniques and closed deals worth $80,000 a month.
• Streamlined processes, improving overall productivity.
• Enhanced brand visibility by executing effective marketing strategies.
• Conducted comprehensive competitor analysis for strategic positioning.

• Optimised student achievement, developing relationships to foster links between home and school.
• Improved communication skills for non-verbal children, using non-verbal communication methods, such as Makaton and PECS.
• Facilitated group activities to promote social interaction among SEN students.
• Provided emotional support during challenging situations; instilled resilience in pupils.
• Provided playground and break time support, supervising up to 20 groups of students simultaneously.
• Coordinated special educational needs assessments, ensuring accurate diagnosis.
• Provided one-to-one support to students, promoting self-confidence and independence.
• Performed handwriting and PE activities to help students improve fine and gross motor control.
• Managed behavioural challenges effectively, maintaining a positive learning environment.
• Implemented visual aids during lessons; supported better information retention.
• Enhanced student comprehension by creating adaptive learning materials.
• Created a purposeful learning environment, applying behaviour management strategies in line with school policy.
• Fostered inclusivity within the school community; promoted acceptance and respect for all pupils.
• Created sensory stimuli for pupils with Autism Spectrum Disorder; eased anxiety levels.
• Assisted in the development of Individual Education Plans, enhancing student support.
• Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.

• Set up diversions during road works for smoother traffic flow in extremely high stake circumstances, often operating motor ways with the national speed limit of 70mph
• Improved road safety by designing innovative traffic control systems.
• Ensured understanding of traffic rules by organising practical sessions on roads.
• Developed risk management procedures for improved business operations.
• Utilised knowledge of local roads and traffic patterns to choose best routes for vehicle transfers, optimising time efficiency during recoveries.
• Enhanced organisational effectiveness by implementing a robust performance management system.
• Achieved timely completion of tasks through efficient workflow management.

• Daily face to face customer service with members, with the gym averaging 80-100 members in the facility through out the day.
• Promoting gym memberships, packages, and promotions to both existing members and prospective clients.
• Introduced ideas to the gym to increase personal relationships with members, with the gym now having a dedicated book section where members can recycle their favourite books.
• Addressing member concerns, feedback, and complaints in a professional and empathetic manner.
• Collaborating with other departments within the gym, such as fitness instructors, personal trainers, and management, to coordinate activities, events, and promotions that enhance the overall member experience.

• Throughout my tenure at Criterion, I had the opportunity to serve across two distinct sites, thereby deepening my understanding of the intricacies inherent in my role
• My primary responsibilities entailed providing comprehensive assistance to tenants, addressing their inquiries concerning tenancy matters and apartment-related issues
• Managing the process of tenant move-ins and move-outs constituted a significant aspect of my role, ensuring meticulous attention to detail in handling all associated paperwork and documentation
• Moreover, I played a pivotal role in ensuring the safety and security of the premises by conducting regular patrols and overseeing weekly fire alarm tests
• As the initial point of contact for tenants, I adopted a proactive approach in resolving issues, utilizing my discretion to escalate complex matters to the appropriate departments or liaise with the head office for swift resolution

• Coordinating test kit distribution for scheduled appointments, providing thorough guidance on testing procedures, and managing stock flow efficiently
• Offering mentorship to new team members, facilitating seamless integration and knowledge transfer within the team
• Ensuring smooth operations and customer satisfaction through meticulous organization and attentive service delivery

• As a signed songwriter and artist, my role encompassed delivering high-quality products both sonically and aesthetically to appeal to a broad audience
• This involved meeting stringent deadlines for song submissions, overseeing artwork and video shoots, while also managing every aspect as my own manager
• Through dedicated study of the music industry and my target audience, I garnered millions of streams on various music platforms, aiming to create a product with lasting resonance rather than fleeting hype
• This endeavor was a solo effort, where I wrote all the songs, directed the videos, and orchestrated the artwork
• Despite the unconventional nature of this experience, I believe the skills acquired are applicable across various fields
• Prior to this, from 2016 to 2020, I played a significant role in the creative and tactical aspects of an artist called Hardy Caprio, contributing to the planning of song ideas and marketing campaigns
• I took charge of his social media, orchestrating a campaign that grew his following by over 20,000 followers in one month

• Provided compassionate care and assistance to young individuals with learning difficulties, ensuring their daily needs such as meals and medication were met
• Facilitated open communication throughout the day to understand their emotional well-being and foster their development for independent adulthood
• Implemented personalised care plans, incorporating activities and exercises to enhance cognitive and physical skills development
• Collaborated with multidisciplinary teams to assess and address individual needs, ensuring a holistic approach to care

• Cultivated strong interpersonal skills through interactions with colleagues and customers, prioritising customer satisfaction
• Resolved inquiries and provided assistance to customers, showcasing the ability to tailor communication and assistance according to individual needs
• Participated in team meetings and training sessions to stay updated on product knowledge and company policies
• Supported the store manager in administrative tasks such as inventory management and order processing, ensuring efficient operations