Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Edwin Abenheimer

Edwin Abenheimer

Cardiff,Cardiff

Summary

Dynamic and results-driven professional with proven expertise in leadership, problem-solving, and communication. Skilled in human resources, employee management, and customer support, with a strong record of resolving complex issues, improving satisfaction, and driving team performance. Recognized for fostering collaboration, streamlining processes, and enhancing operational efficiency. Passionate about sharing knowledge and creating positive, growth-oriented environments.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Customer support representative

Capital on Tap
Cardiff, Wales
03.2025 - Current
  • Delivered superior customer experience through patience and understanding during calls with UK and US clients.
  • Coordinated with sales team to identify cross-selling and up-selling opportunities.
  • Identified recurring customer queries and contributed to process improvements.
  • Adapted and expanded knowledge to stay ahead in the evolving finance sector.
  • Collaborated effectively with internal teams to achieve shared goals and drive organizational success.
  • Adhered to company policies while resolving customer requests and complaints.
  • Completed training as top performer in cohort and consistently delivered highest team results.

Group General Manager

Vintage Tea and Coffee Co Ltd
Cardiff
10.2011 - 03.2025
  • Directed operations, financial performance, and service quality across six hospitality sites with a workforce of 180 employees.
  • Spearheaded expansion from one site to six across the South West, driving business growth and market presence.
  • Oversaw strategic planning, customer relations, marketing, and human resources to ensure organizational success.
  • Developed and applied new skills to adapt to company growth, demonstrating flexibility and commitment to professional development.

Youth and community worker

Valleys Kids
Rhondda, Rhondda Cynon Taf
02.2012 - 05.2014
  • Assisted in conflict resolution amongst youth groups; promoting peace within the community.
  • Organised holiday programs that provided constructive outlets for children during school breaks.
  • Boosted family involvement in youth development, implementing comprehensive parental guidance sessions.
  • Working at a Community Hub in one South Wales most deprived area.

Waiter

Nandos
Cardiff
10.2008 - 10.2011
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Liaised with kitchen staff for prompt order delivery to customers.

Youth worker

Cardiff Council
Cardiff
02.2009 - 07.2010
  • Designed and delivered creative outreach workshops engaging young people in their own environments.
  • Strengthened community cohesion by coordinating and facilitating local youth and community events.
  • Monitored and evaluated programme outcomes, adapting approaches to improve engagement and maximise impact.
  • Promoted safeguarding, inclusion, and positive development through responsive youth work practice.

Education

BA (Hons) Degree - Youth & Community Education

Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
Cardiff
09/2011 - 07/2014

Foundation Degree - Social Studies

Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
Cardiff
09/2010 - 07/2011

Skills

  • Problem-solving
  • Leadership
  • Communication skills
  • Human Resources
  • Employee management
  • Patience and persistence

Affiliations

  • Healthy Lifestyle
  • Cooking
  • Socialising

Certification

TEFL Diploma (200 hours- Level 5)


Teaching Tefl online


APLH Personal License Holder, Cardiff Council


Food Hygiene Level 3



References

References available upon request.

Timeline

Customer support representative

Capital on Tap
03.2025 - Current

Youth and community worker

Valleys Kids
02.2012 - 05.2014

Group General Manager

Vintage Tea and Coffee Co Ltd
10.2011 - 03.2025

Youth worker

Cardiff Council
02.2009 - 07.2010

Waiter

Nandos
10.2008 - 10.2011

BA (Hons) Degree - Youth & Community Education

Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
09/2011 - 07/2014

Foundation Degree - Social Studies

Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
09/2010 - 07/2011

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Edwin Abenheimer