Edward Vivian

My main responsibility was customer service. I answered phone calls and emails using Microsoft Outlook, making sure customers received refunds or exchanges as soon as possible.

I updated stock numbers on our Shopify website and Ebay account using Excel, as well as creating product listings for new ink cartridges and other print related equipment.

I coordinated with other departments within the business to make sure customers had the best service delivery, and made sure customers were as informed as possible, so they could buy with confidence.

I launched Ed's Gaming Emporium in 2018 to follow my passion for gaming. The website, which uses the Shopify platform, sells a range of tabletop gaming and trading card products including boardgames, role playing games, dice and miniatures. I am solely responsible for keeping the website up to date, liaising with suppliers, managing stock, processing and packing customer orders, social media management and marketing the business. Ed’s Gaming Emporium has also exhibited at trade shows and conventions around the country including UK Games Expo, Tabletop Gaming Live and Dragonmeet.

Rotating between different areas of the warehouse, picking goods using LLOP vehicles. Experience working at Goods-In using PPT vehicles to load and unload stock in addition to inventory management.

Working with the Alexa team to help the machine learning program understand human voices and background sound. Office role working from home.

Working with the Alexa team to help the machine learning program understand human voices and background sound. Office role working from home.

Liaising with customers via email and phone to take and process orders, organise deliveries, deal with customer queries and resolve customer issues. Additional tasks included helping to pack orders and carry out stock takes in the warehouse.

Keyholder responsible for opening and shutting the store, organising the till and float, cashing up and making sure all paperwork was completed. Responsibilities also included meeting company targets and leading a small team.

Keyholder responsible for daily running and management of the store and website, in addition to attendance at expositions around the country such as MCM ComicCon. Daily responsibilities included customer service, staff management, merchandising, ordering stock, picking, packing and dispatching online orders. I was also responsible for running the business social media using Facebook, X and Instagram. I also initiated organising events at the store including gaming nights and comic book signings with well-known artists and authors.