Edward Santos
Wolverhampton,West Midlands
Summary
Highly organized and detail-oriented Project Assistant with extensive experience in operational coordination and project management. Proven ability to prepare and format technical project documentation, compile comprehensive reports, and support high-volume, deadline-driven environments. Skilled in stakeholder communication, team coordination, and process optimization with a solid background in customer service and administrative support. Proficient in Microsoft Applications, SAP, and CRM systems, with a strong commitment to contributing to the success of renewable energy projects. Fluent in Spanish and English, with a demonstrated ability to handle confidential information and maintain professionalism in all tasks.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Assistant
University of Wolverhampton
Wolverhampton, West Midlands
11.2023 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Hospitality Team Leader
TCS Recruitment LTD
Birmingham
11.2022 - 05.2024
- Identified and maximised upselling opportunities to increase sales and profits.
- Led team to deliver outstanding hospitality operations.
- Planned staffing levels based on evolving service demands.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
Assistant Project Manager
MyITCrew
Brooklyn, New York
07.2021 - 09.2022
- Executed project management responsibilities, both technically and financially, in strict accordance with corporate policies, directives, and procedures.
- Led development of innovative procurement strategies against defined target areas.
- Facilitated effective communication, coordination, and information flow within project team, clients, subcontractors, and partners.
- Improve relationships with stakeholders, including customers and suppliers, increasing sales by 20%.
- Collaborated with Project Managers to successfully deliver multi-disciplinary projects within set targets, including program, budget, and quality.
- Facilitated communication, coordination, and information flow with clients, project teams, subcontractors, and partners.
- Performed detailed administration and office procedures to improve accuracy and efficiency.
Assistant Project Manager
Farmaconal
Santo Domingo
01.2021 - 07.2021
- Managed end-to-end import processes for pharmaceutical items and products at Farmaconal.
- Coordinated with international suppliers for cost-effective and timely imports.
- Optimized customs clearance documentation, reducing clearance times.
- Collaborated with cross-functional teams to streamline import procedures.
- Negotiated and closed sales to secure profitable deals and contracts.
Traffic Supervisor / Accounts Receivable
United Aviation Enterprise (UAE)
Santo Domingo, Dominican Republic
08.2018 - 12.2020
- Maintained clean and accurate records of transport activities for export and import operations.
- Achieved more than 65% debt recovery through effective collection management.
- Supported international management and maintained client relationships.
Customer Service Agent
ERC: Enhanced Resource Centers
Santo Domingo, Dominican Republic
12.2016 - 08.2017
- Ensured customer satisfaction and provide professional customer service.
- Processed orders, forms and requests.
- Maximized sales revenue growth by 35% successfully identifying up- and cross-selling opportunities.
Specialized Sales Agent
Concentrix
Santo Domingo, Dominican Republic
09.2013 - 05.2016
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Generated new leads and opportunities to maximise revenue.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Analyzed industry and competitor trends to enhance sales strategy.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Bachelor of Science - International Business
APEC University
Santo Domingo 01.2014 - 10.2018
Master of Science - Programme and Project Management
University of Wolverhampton
Wolverhampton 09.2022 - 09.2023
Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Strategic Research and Critical Thinking
- Time, Cost, and Quality Management
- Data Visualization (Power BI)
- Multidisciplinary Project Delivery
- Customer Relations
- Lead Development
- Strategic Planning
Accomplishments
- Provided high-level customer service for large cable companies, resolving accounting, technical, and service issues.
- Received top marks in annual performance reviews conducted by regional managers.
- Implemented a new collection system for an international company, preventing late payments for customers.
- Onboarded more than 10 different companies in less than a year by completing accurate and efficient project plans.
Certification
Scrum Professional Certificate (SFPC) / Certiprof
ID:FLCLBSLPDL-SSJRKQGR-WHKNKNNFZDF
ALOE - PMS:
Professional Project Management Workshop according to the PMBOOK
Project Management / International Business Management Institute (IBMI)
ID: 315002-159-944-0504
Languages
English
Native
Spanish
Native
Affiliations
- Watch critically acclaimed movies
- Play tennis
- Collect vintage music record players
- Explore new restaurants from different cultures
References
References available upon request.
Timeline
Customer Service Assistant
University of Wolverhampton
11.2023 - Current
Hospitality Team Leader
TCS Recruitment LTD
11.2022 - 05.2024
Master of Science - Programme and Project Management
University of Wolverhampton
09.2022 - 09.2023
Assistant Project Manager
MyITCrew
07.2021 - 09.2022
Assistant Project Manager
Farmaconal
01.2021 - 07.2021
Traffic Supervisor / Accounts Receivable
United Aviation Enterprise (UAE)
08.2018 - 12.2020
Customer Service Agent
ERC: Enhanced Resource Centers
12.2016 - 08.2017
Bachelor of Science - International Business
APEC University
01.2014 - 10.2018
Specialized Sales Agent
Concentrix
09.2013 - 05.2016
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