Edward Okoeguale

Spearheaded the implementation of Quik Learn, an educational online and on-site learning solution for K1 to K12 students

• Led business needs assessments and requirements gathering meetings, and prioritized deliverables effectively
• Established clear project goals and scope, developed schedules and budgets, monitored progress, and enhanced project management best practices
• Managed project documentation, status reports, and plans, and facilitated collaborative communication through emails, weekly bulletins, SharePoint updates, and progress meetings.
• Optimized communication and collaboration expenses by implementing Google Apps for Business
• Conducted brainstorming sessions with the project team to develop risk and issue management strategies
• Coordinated vendor evaluation and selection processes, appraising RFP responses and vendor proposals.

Enhanced client and team experience and wellbeing by orchestrating and implementing processes that eliminated inefficiencies

• Streamlined work processes, resulting in a 45% efficiency gain and faster resolution of client issues. This led to increased client satisfaction.
• Managed a caseload of complex cases, developing tailored support plans to address individual client needs
• Implemented standardized procedures for needs assessments, referrals, and action plan creation to enhance consistency and minimize confusion for staff and clients.
• Conducted vendor selection and provided change management support for software migration to Salesforce.
• Led the elicitation of high-level requirements for the continuous improvement of the council's housing website and applications
• Facilitated 3 Amigo sessions for feature discussions and estimations with the developer lead and testing leads, ensuring requirements were understood, properly estimated, and prioritized
• Participated in user acceptance testing (UAT), identifying and documenting defects to ensure the delivery of high-quality software products
• Provided comprehensive support and advocacy to clients on complex issues such as housing, financial, and medical needs
• Collaborated with local authorities, housing associations, charities, and other stakeholders to facilitate housing solutions and services
• Monitored service performance and utilized data to inform improvements and policy development, resulting in a 30% increase
• Led housing assistance workshops to gather requirements for future improvements to the council's interactive website, engaging with property owners, estate agents, and DSS-focused rental agencies like Help 2 Rent
• Escalated to Council leaders, Review team, Members of Parliament (MPs), and other stakeholders to highlight issues and seek support for clients to resolve unsatisfactory housing duty complaints.

• Conducted comprehensive business process analysis and recommended software solutions that improved operational efficiency by 20%
• Collaborated with clients across various industries to identify business needs, gather requirements, and translate them into technical specifications
• Managed stakeholder relationships, facilitating workshops and meetings to ensure project alignment with business objectives
• Led the development and implementation of custom software solutions, overseeing projects from inception to delivery within Agile frameworks
• Created detailed technical documentation and user manuals and conducted training sessions to support software adoption
• Maintained project documentation and provided regular updates to stakeholders on project progress and milestones.

• Conducted comprehensive financial analysis to support budget planning and resource allocation, contributing to cost savings of £85,000 annually
• Led the analysis and redesign of key business processes to improve service delivery, resulting in a 15% reduction in processing times
• Collaborated with cross-functional teams to develop and implement data-driven strategies, enhancing policy-making and operational efficiency
• Assisted in the collection and analysis of business requirements for software development projects, ensuring clear communication between clients and development teams
• Documented key feature improvements utilizing user analytics and feedback
• Supported the design and implementation of business process improvements, resulting in significant enhancements in client operations
• Conducted data analysis to provide actionable insights, aiding in strategic decision-making and project prioritization.

• Contributed to business development by supporting proposal creation, collaborating with stakeholders to identify process enhancements, and leveraging performance metrics to optimize operational efficiency.

• Provided mentorship and guidance to team members, fostering a supportive work environment. Established strong client relationships through advocacy and maintaining professional boundaries. Effectively collaborated with multidisciplinary teams to deliver comprehensive care.