Contact Centre
Edward Haines
Account Executive
Stockport,SKP
Summary
Enthusiastic and dedicated, possessing outstanding consultative selling abilities aimed at driving customers throughout the sales journey. Skilled in overseeing the entire sales process, from initiation to closure, through both direct sales and collaborative partner engagements. Demonstrates a robust work ethic and a proven history of cultivating a solid sales pipeline and strong customer relationships.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Account Executive
NICE Systems UK Ltd
09.2022 - Current
- Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Ensuring appropriate resources within the business engage with customers when required.
- Maintain Pipeline and CRM hygiene.
Business Development Manager
QContact
01.2020 - 09.2022
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources to maintain strong pipeline.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Recommended changes, improvements or enhancements in product to development team based on customer feedback.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Manage both direct and channel opportunities
Pre Sales Consultant
TelcoSwitch
09.2022 - 09.2022
- Collaborate with sales team to help both partners and direct customers through sales process.
- Identify customer needs and provide excellent insights on our various offerings, including Omnichannel, Contact Centre and Call Recording software.
- Manage onboarding of customers to ensure seamless transition to new software.
- Provide Demos, Webinars, Technical advise and Supporting documents.
Business Development Executive
QContact
11.2019 - 01.2020
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Field Sales Executive
Network Packaging
03.2018 - 11.2019
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Work in tandem with all stakeholders, internal / external sales team to manage supply chain and stock management.
Sales Executive
Wolverhampton Volkswagen
09.2015 - 03.2018
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various both new and used car models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Constantly hit targets by bringing in top sales figures.
Education
National BTEC Diploma - Motorsport
Wolverhampton College
Wolverhampton 09.2010 - 07.2012
AS Level & GCSE - Maths, Product Design, English, Science.
Bridgnorth Endowed
BridgnorthSkills
Identifying Customer Needs
Software
CRM
SIP/VoIP
AI
Timeline
Account Executive
NICE Systems UK Ltd
09.2022 - Current
Pre Sales Consultant
TelcoSwitch
09.2022 - 09.2022
Business Development Manager
QContact
01.2020 - 09.2022
Business Development Executive
QContact
11.2019 - 01.2020
Field Sales Executive
Network Packaging
03.2018 - 11.2019
Sales Executive
Wolverhampton Volkswagen
09.2015 - 03.2018
National BTEC Diploma - Motorsport
Wolverhampton College
09.2010 - 07.2012
AS Level & GCSE - Maths, Product Design, English, Science.
Bridgnorth Endowed
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